Request timed out

[Guest]

I got a call from an account that was having a problem trying to connect a 5570 to there network. I'm went to the call on friday, connected my laptop and was able to get a reply and print. I printed out a windows XP test page and told them that there seems to be no problem with the copier.

Got a call from this client today telling me that they still can't ping the machine. They insist that there's a problem with the NIC card and I told them that there is no NIC card on this machine. I'm going back tomorrow to check and see if there is an actual problem with the machine, or if its there problem regarding their network and there configuration settings.

There are ten more of these 5570 and 6570's machines on there network and they pretty much set them up themselves its hard to believe that their IT dept is doing something wrong.

I'm going to check there network configuration settings and hopefully its something simple.

Any ideas?

[wingnut132]

Had one the other day, client said nothing had changed on their network, yea right. Tried to ping copier, NG. Disconnected patch cable could ping that IP, called their IT Dept, back east, guess what, he had given the same IP address to another device in the warehouse. Yea NOTHING had changed, sometimes it makes you wonder.

[china]

Spuerior! IT Dept often doesn't know the network configuration of copy devices.

[time2fly]

I don't know if you have this already but it helps me when I'm trying to find out what IP's are on a network. Good Luck let me know if this helps

RapidShare: Easy Filehosting



Maybe the network switch? Bad port?

[mrfixit51]

Where did that copier go???

I don't know if you have this already but it helps me when I'm trying to find out what IP's are on a network.

Thanks for sharing that sweet ap! I can see that I am going to share this with my Application Specialist.

Hi Screwtape! I like the earlier comment about the possibility of two devices on the network with the same IP. I have run into this. Barring that possibility, I config my laptop to the same IP as the copier and hang it on their network and try to ping that. Usually turns out to be bad port on a switch/router or bad cable.

[Guest]

The machine was move from another location in the same site.
It was not setup to print at the other location. It didn't even have printer kit installed.

When the machine was moved, the client installed the printer kit using LMS/.

I was able to ping and print from my laptop that I connected with a crossover cable with no problem. I also used the cable they had to see if i can surf the internet and that work.

They also told me that they used DHCP to pick an IP address. This also confirms that there isn't a communication problem with the port,cable or switch, it picks up a IP address.

[time2fly]

Change the auto nego. speed from auto to a set speed. I had a similar problem on a iR5020, changed to a set network speed and the problem went away. Good Luck

[Guest]

Change the auto nego. speed from auto to a set speed. I had a similar problem on a iR5020, changed to a set network speed and the problem went away. Good Luck

Will do when i get there later today. Thks

[costd]

We had a wild one simular to yours. I finally put a hub between their network connection and the 6570 - and also connected my laptop to the hub. All worked well. Removed the hub - 5570 lost connection again. Hub back in - connected. Wish I was smart enough to understand it, but it seems like some 1GB switches (net gear in this case) do not like connecting to a Canon nic.

Had same issue with an iRC3220 - again they changed to a net gear GB switch. Hub fixed the issue. Go figure.

[time2fly]

It's not just a Canon problem I don't think GIGABIT networks nego. slower speeds very well

[Guest]

Problem was solved. I was unable to get to the call yesterday I had some more urgent calls to attend too!

I got there today and checked out how things were set up. I go to the machine , printed out a user data report, looked over some of the settings.

Two settings under network setting where reconfigured. One, the raw settings had used bi-directional set to [on] which is aways set to [off] by deflaut.

Two, Mac address setting was set to on when it should've been off. I believe this was the main issue why there were unable to access the machine on there network.

If you select [on] for apply settings you will become unable to access from MAC addresses which have not been specified.

If the corresponding MAC address does not exist you will become unable to access the network.

But there is the kicker! They have systems manager ID set [on] with a ID/PW, the only ones who know the ID and PW is the IT dept. HA!!

Screwtape.

[mrfixit51]

Two settings under network setting where reconfigured.

One, the raw settings had used bi-directional set to [on] which is aways set to [off] by deflaut.

Two, Mac address setting was set to on when it should've been off. I believe this was the main issue why there were unable to access the machine on there network.

If you select [on] for apply settings you will become unable to access from MAC addresses which have not been specified.

If the corresponding MAC address does not exist you will become unable to access the network.

But there is the kicker! They have systems manager ID set [on] with a ID/PW, the only ones who know the ID and PW is the IT dept. HA!!

Screwtape.

Hi Screwtape! Did you know the settings, or did you compare the network report printout to one of the other machines there? I can't begin to know all the different settings under the printer setup, I just know that the default settings work o.k. most of the time. Glad to hear you have that one resolved!

[Guest]

Hi Screwtape! Did you know the settings, or did you compare the network report printout to one of the other machines there? I can't begin to know all the different settings under the printer setup, I just know that the default settings work o.k. most of the time. Glad to hear you have that one resolved!

I compared.
There is no way i could remember all those settings.
It was a good bug. They should used this in training.

[Canuck]

Yeah especially if MAC address set to on and nothing defined. I've set some connections up to use the NIC MAC address and IP address(2 paths) for weird connectivity problems.