Canon IR5000

[ATSBMCO]

Canon IR5000, Can someone help with error e0000010000.
It then says 'switch off and on'.

Any info would be appreciated.

[davidj7]

think u r error is E100 which is laser unit or bd mirror or could be the laser shutter

[20YRSEXP]

I think you need to clarify the code. Get the exact number of zeros and include any dashes. it should read more like 00000010-000, or 00000001-000. It makes a big difference.

[Guest]

Canon IR5000, Can someone help with error e0000010000.
It then says 'switch off and on'.

Any info would be appreciated.

Most likey if its a E000001-0000 then its the thermistors. Replaced them or clean them. These parts are in the fixing ass'y. You must clear the error in svc mode.

[ATSBMCO]

Canon IR5000

I received a manual today for the Canon and I think your right saying that its the fuser section at fault.

I am going to the customer today and I will let you all know the outcome.

Thanks for the help.

[mrfixit51]

Amen to that!

Try resetting the code first. I usually get the customer to try this over the phone, most are willing to help & it saves a wasted trip for a 5 second reset!

I have found that the larger portion of these, 90/95% of the time, are fixed simply by the error reset procedure. If you feel confident in your customer doing this while you coach them over the phone, you have saved the both of you the time it would take for you to get there. The 5/10% that do not respond to the clear procedure are really in need of some thermistor service.

As a general rule, I replace both of the thermistors on my rebuilds,, this may give me my higher rating of "copier brain farts" that can be reset than some other people may be experiencing.

[Desert Rat]

I would be careful about letting a customer into service mode. I've had
customers do it without calling and really cause trouble.
Sure you will save your self a trip. But you also, with a time and material
customer, lose service revenue. With the contract customer, if they
accidently clear the wrong item or get curious it could cost you time and
and money.
It all depends on the level of competence of your customer. And only you
can make that judgement.

DR

[ATSBMCO]

Thank you all for the help.

We have a faulty thermistor and an upper fuser that needs replacing.

Cheers.