Cannon IR5000 Brand new issues

[Guest]

Brand New IR5000 that we acquired from a friend who never used it and its no longer under warranty. The IR5000 has 69 Pages printed on it, we added a new bottle of toner and nothing prints on the page. Is there anything we should do? Is there some special lever or switch that enables the toner to hit the printing unit?

Also there are no errors displayed on the copier. Its brand new.

Thanks

[11x17]

Continue to run Blank pages. Maybe a few hundred. The dev is probably empty and running blanks will eventually allow the dev to get toner.

[devnulltech]

200 Blank Pages and no copies yet. I have a extra part. It looks like the toner drops down in to this mechanisim and this feeds it out. But nothing seems to be out of place in the copier. It has a roller on it.

[11x17]

Are they totallly blank? Did you add the correct toner? What does the extra part look like? how big is it?

Does the scan lamp illuminate?

[20YRSEXP]

I would stop running copies. Sounds like your "spare part" might be your developing unit. You'll need a screwdriver. open the upper left door where the bypass tray is. Take out the four screws holding in the metal plate.The developing unit goes there. If there is somethng missing about the size of you're spare part slide it in with the roller facing in. You'll probably have to vacuum some toner up first. There should be a plug hanging off the left side as you slide it in. You'll see where it goes.

[11x17]

I hope I didn't "assume" the obvious which was the dev was installed. My apologies if you now have a mess.

Good call 20 yr and I'm waiting anxiously for a reply!

[devnulltech]

My DEV was installed.

[11x17]

Open the front door and on the right side there should be one screw holding a small cover on. Remove screw and check to make sure the connector is plugged in. It is the connector that runs the toner motor on the part that you added the toner into.

[Guest]

The machine will indicate whether the hopper is connected or not. If your not a tech thats fine. Did you check the developer since you said its installed, it should have toner. If it doesn't seem like it has any try installing the toner thru service mode *2&8* (*Additional Functions)Copier>Function>Install>toner. There are other things to check out, but Im not sure if you are a tech. Otherwise if you continue to have this problem, call a canon dealer have someone check it out.

[d7guitar]

Run toner-s

Get into service mode/ function/ toner-s/ hilite and press OK.
This will load up your dev unit with toner. Worth a try!

[Oze]

Stoopid question number 452 but does the machine ASK you to load toner on the screen?
I went to an iR5000 a couple of weeks ago that had an ongoing issue of asking for toner.
The customer was putting the bottle on the hopper...waiting 20 mins and when they removed the bottle it was just as heavy as before they started.
This happened 3 times til I got onsite and found that YES..they had put the bottle onto the toner port correctly...YES they had slid open the lid for the hopper...BUT they forgot to open the slide for the bottle so no toner was leaving the bottle...they did this til the hopper and dev ran dry and THE PAGES CAME OUT BLANK.
I think the toner sensor was covered in toner so there was no E020 code.
Sounds to me you have the same issue....make sure you SLIDE THE BLUE SLIDE OPEN AT THE SAME TIME AS YOU SLIDE OPEN THE LID OF THE HOPPER.
Oh...and I'm STILL giggling at the "Brand new iR5000" comment

[Canuck]

Re: Cannon IR5000 Brand new issues

Brand new IR5000....do you have a time machine?

[tech345]

Re: Cannon IR5000 Brand new issues

post from 2009