I posted this up a while back and I think judging by the rate of people not supplying model numbers we need it up again:
Read this before you ask for help..!!
Things to remember when asking the techs here for help:
#1:
Model number...i.e..is it color/b&w etc etc
#2:
When does the isssue occur i.e.does it only happen when you print to it or use the Doc feeder,stack bypass etc.
#3:
CLEARLY STATE WHETHER YOU ARE A TECH OR NOT..!!!
When we give advice to a fellow tech we can tend to become long winded and technical.
I know that I can get fairly peed off when a question is asked and I supply a technical answer only to then be asked..."and how do I get into service mode"?
Also...we can tell you till the cows come home as to what has caused your issue..but at some point you ARE going to require a tech to visit and if we tell you it's a serious issue you can bet that it's a serious issue.
#4:
If you can...please take the time to post back with a reply as to whether we helped fix your issue...or if a tech serviced your machine,let us know if he concurred with our diagnosis.
#5:
And lastly...always bear in mind..
Doctors HATE being asked by total strangers "Hey Doc...I have this pain in my stomach...do I have Cancer?"
How does the doc know without doing an exam on you?
He can only guess and the cause could be one of a dozen issues.
We can only provide a professional guess as to the cause of your problems based on the fact that we see most of the problems every day but again...if you own an MFD you are going to NEED those quarterly preventative maintenance calls so best get used to it and budget for it.
Cheers all,
Oze
Read this before you ask for help..!!
Things to remember when asking the techs here for help:
#1:
Model number...i.e..is it color/b&w etc etc
#2:
When does the isssue occur i.e.does it only happen when you print to it or use the Doc feeder,stack bypass etc.
#3:
CLEARLY STATE WHETHER YOU ARE A TECH OR NOT..!!!
When we give advice to a fellow tech we can tend to become long winded and technical.
I know that I can get fairly peed off when a question is asked and I supply a technical answer only to then be asked..."and how do I get into service mode"?
Also...we can tell you till the cows come home as to what has caused your issue..but at some point you ARE going to require a tech to visit and if we tell you it's a serious issue you can bet that it's a serious issue.
#4:
If you can...please take the time to post back with a reply as to whether we helped fix your issue...or if a tech serviced your machine,let us know if he concurred with our diagnosis.
#5:
And lastly...always bear in mind..
Doctors HATE being asked by total strangers "Hey Doc...I have this pain in my stomach...do I have Cancer?"
How does the doc know without doing an exam on you?
He can only guess and the cause could be one of a dozen issues.
We can only provide a professional guess as to the cause of your problems based on the fact that we see most of the problems every day but again...if you own an MFD you are going to NEED those quarterly preventative maintenance calls so best get used to it and budget for it.
Cheers all,
Oze
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