IR-5570 "Low Web" message keeps returning

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  • Claudio
    Trusted Tech

    100+ Posts
    • Feb 2007
    • 235

    #1

    IR-5570 "Low Web" message keeps returning

    Hello everyone:
    We rebuilt the fuser and seems to work well. Can run 500 2-sided (1000 prints) with no porblem, but when powering the machine down & back on, the "Low Web" indicator comes on.
    Does anyone know what could be the problem?
    Thanks for any support in advance.
    Claudio

    Have a great long coming weekend.
  • Penvy
    Trusted Tech

    100+ Posts
    • Oct 2008
    • 237

    #2
    Low web is the cleaning roll that cleans the fuser roll
    it is going to run out soon
    it usually has a take up reel and a you just replace the
    roll
    be sure about the flag sensor near the roll that lets you know the roll
    is low.

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    • mrfixit51
      Lead Service Technician

      1,000+ Posts
      • Oct 2008
      • 1975

      #3
      When you rebuilt the fuser did you replace the web? Then did you reset web counter in service mode? I often shoot myself in the foot by forgetting to reset the counter when doing a visual inspection and replacing the web early.
      "Once a King, always a King, but once a Knight is enough!"

      Comment

      • mtech
        Technician

        250+ Posts
        • Mar 2007
        • 307

        #4
        Just in case. You need to reset the web count in two places. One is in Misc. web count (like waste toner). One is in the durables 1 that you clear when you replace the other fuser parts. I know it is not called durables! You must know what I mean though! Good luck!

        Comment

        • Penvy
          Trusted Tech

          100+ Posts
          • Oct 2008
          • 237

          #5
          gezz I forgot that too... to reset the counter
          Thanks guys

          Comment

          • Claudio
            Trusted Tech

            100+ Posts
            • Feb 2007
            • 235

            #6
            Thank you all for your help.
            The fuser unit has been rebuilt so it has a new web.
            Both counters have been reset.

            Hytec suggests the DC Controller but they're not sure.

            Comment

            • Penvy
              Trusted Tech

              100+ Posts
              • Oct 2008
              • 237

              #7
              Theres still something that has not been reset.
              look for a flag sensor on the roll assy on the top.
              sorry I am trying to remember where this one is.

              but when you install the new roll AND ck all the conn.
              that you pulled to access this in the first place

              Comment

              • Claudio
                Trusted Tech

                100+ Posts
                • Feb 2007
                • 235

                #8
                It seems it may have been solved.
                Right after resetting the 2 counters, you need to power off & back on.
                So far customer has not called back ( I hope it's a good thing ).
                Thanks for all your help.

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