Canon Ir3570 E020

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  • tibbs
    Trusted Tech

    100+ Posts
    • Aug 2008
    • 225

    #1

    Canon Ir3570 E020

    Hello Friends,

    I have a Canon Ir3570 with an Error E020, the manual is saying clog toner between the hopper and developing unit. I have vaccum the hopper and the sub-hopper and i have also recognized that the developer has not much toner. The hopper motor gears is hard to the turn. Is there anything else that i am missing here? apart from changing the DC controller.
  • Tricky
    Field Supervisor

    Site Contributor
    2,500+ Posts
    • Apr 2009
    • 2620

    #2
    If you cheat the toner access door with some paper so the machine thinks the doors closed and run copier/function/install/toner-s can you see the toner bottle turning.

    Comment

    • SCREWTAPE
      • Aug 2025

      #3
      Also make sure your using genuine canon toner. Check connectors and pins, cut wire ties also.

      Comment

      • Gerhard
        Technician

        50+ Posts
        • Oct 2009
        • 99

        #4
        Originally posted by tibbs
        Hello Friends,

        I have a Canon Ir3570 with an Error E020, the manual is saying clog toner between the hopper and developing unit. I have vaccum the hopper and the sub-hopper and i have also recognized that the developer has not much toner. The hopper motor gears is hard to the turn. Is there anything else that i am missing here? apart from changing the DC controller.
        Is there a subcode

        Regards
        sigpic

        Life is a Journey enjoy the ride !!!

        Comment

        • D_L_P
          Self Employed

          1,000+ Posts
          • Oct 2009
          • 1196

          #5
          If the DC cont don't work, try replacing FM2-2764-000 pcb. There was a tech pub about that fixing an E020. It supplies power to the hopper motor.

          Comment

          • MFPTech
            Trusted Tech

            250+ Posts
            • Nov 2010
            • 486

            #6
            Re: Canon Ir3570 E020

            how did this one get fixed please?

            Have the same code on a iR3245.
            When I try Toner-S the message ``Check the Developer``pops up
            There is toner in the dev unit
            Rebooting the machine brings it to ready but the error pops up as soon as trying to copy or print
            It looks like it`s a DC Con board issue ...

            Thanks in advance for any suggestions.

            Comment

            • tibbs
              Trusted Tech

              100+ Posts
              • Aug 2008
              • 225

              #7
              Re: Canon Ir3570 E020

              My problem was solved by changing the hopper unit. The hopper motor gears got worn out.

              Comment

              • Anbu
                Junior Member
                • Sep 2015
                • 5

                #8
                Re: Canon Ir3570 E020

                The path between the sub hopper and the developing assembly is clogged with toner.,

                Comment

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