Hi!
I have very strange problem with this device.
Before three weeks fax come to me with "scanner error", at first look that was very easy to solve- somebody was open scanner to release jammed document from ADF and forgot to close scanner.
I just close scanner and device was worked perfectly. Then I decide to clean rollers and separator in ADF (because device was in function more than two years without any service). After cleaning ADF device work perfectly again (copying & faxing without any problems maybe twenty times) so I decide to return device to owner.
Then after maybe five days they call for service because " original document is jamming" so I go there (tomorrow) to see what is the problem and all I can see is that device work just fine. OK! After few days (again!) same problem(they cant send doc), so I go again (same day) and there was some unbelievable situation-one document was in start position in ADF and on display is "original doc. jam". They send fax and this doc was missfeed - OK dey dont know how to work in that situation !?! unbelievable!!!!! just remove doc from feeding tray pres stop and send fax again-work 1000% I show them what to do (this was before eight days).
Today my colleagues bring to me this device AGAIN!!! with same problem (now its madness!!!) and again I open device check every screw and rollers (everything is perfect) close device and try every possible situation copy in first time 10 copies x2, 20 copies x2, 30 copies x1, sending faxes- and nothing, not a single malfunction at all!!!
Every technician that I call today (and they have more experience then I) to find solution first time heard for this problem (the biggest problems was or fixing roller or feeding roller in paper tray or dirty scanner or laser) they don't even have spare rollers for ADF (didn't need them) and they fixed this model on dozen!!!!
Please any idea, any solution, any answer,suggestion ..... any joke(joke) will be helpful!!!!!
I'm desperate!!!!
I have very strange problem with this device.
Before three weeks fax come to me with "scanner error", at first look that was very easy to solve- somebody was open scanner to release jammed document from ADF and forgot to close scanner.
I just close scanner and device was worked perfectly. Then I decide to clean rollers and separator in ADF (because device was in function more than two years without any service). After cleaning ADF device work perfectly again (copying & faxing without any problems maybe twenty times) so I decide to return device to owner.
Then after maybe five days they call for service because " original document is jamming" so I go there (tomorrow) to see what is the problem and all I can see is that device work just fine. OK! After few days (again!) same problem(they cant send doc), so I go again (same day) and there was some unbelievable situation-one document was in start position in ADF and on display is "original doc. jam". They send fax and this doc was missfeed - OK dey dont know how to work in that situation !?! unbelievable!!!!! just remove doc from feeding tray pres stop and send fax again-work 1000% I show them what to do (this was before eight days).
Today my colleagues bring to me this device AGAIN!!! with same problem (now its madness!!!) and again I open device check every screw and rollers (everything is perfect) close device and try every possible situation copy in first time 10 copies x2, 20 copies x2, 30 copies x1, sending faxes- and nothing, not a single malfunction at all!!!
Every technician that I call today (and they have more experience then I) to find solution first time heard for this problem (the biggest problems was or fixing roller or feeding roller in paper tray or dirty scanner or laser) they don't even have spare rollers for ADF (didn't need them) and they fixed this model on dozen!!!!
Please any idea, any solution, any answer,suggestion ..... any joke(joke) will be helpful!!!!!
I'm desperate!!!!
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