Network printer Canon IR3300 stops working frequently

[zillah]

It sounds as if the problem is with your print server, not the copier. If that isn't running you can't print.

Hi D_L_P
Yes the copier is working I can photocopy.

Only issue with printer

Or open your printers, right click in the white area -> server properties (or file -> server properties). Click on the drivers tab and remove the appropriate driver.

I was not aware of that every day we learn something new.

To totally uninstall print drivers, this utility will do it.

Is this for any other printer's driver ? or specially for canon ?

The copier might be going to sleep and so the print server thinks its offline. Under Additional Functions -> Common -> Page down -> Energy consumption in sleep mode. Set it from low to high. When set to low, it will accept print/fax jobs but store them until it's turned on. On high it should turn on and print them out.

Do u want to say if the copier is going into a sleep mode we will experience a problem with a printing ????

[nivssluck]

Just give it a try! Clear the MMI.. I had this problem with my irc3200 but the pop up message is different. I can ping the machine and make copy but when I print from computers (all computer) I got a pop up message.

I told my client that the machine is OK maybe your network has problem. So the following day I brought my laptop and connect directly my irc3200 machine (peer to peer) and I was shocked coz the problem was still there.

What I did !!!! I cleared the MMI then reinstall IP address, and that's it. My machine prints smoothly.

So if you have a laptop with you try it if you can print.

[D_L_P]

This utility is from Kyocera/Mita but will work for any print driver. It is the best uninstall utility I have found. It removes registry entries, help files, and orphan files. The Canon print driver utility would probably work in this case just fine. I usually tell IT dept's about the K/M utility so the can use it to clean up their print server.

I'm not sure if sleep mode is your problem, but 2 out of 3 suggestions with the pop up had to do with the copier being offline. We just do that as a best practice for printing, sounds like MRFixit does too. This goes back a while (win2k sp1)but the GP200 used to go offline when it needed toner or had a replace drum message, Microsoft had a patch to fix that.

It sounds as though they can print fine for a while. Then something triggers a problem. And resetting everything gets them back up again??

If there are any .sho files in the spool folder, it can crash your spooler service. Go to C:\WINDOWS\System32\spool\PRINTERS, enable view hidden files (tools ->folder options->view) and delete any .sho files there. It's a good thing if it empty, bad if there are files there.

Are you using Novell by any chance?

[zillah]

So if you have a laptop with you try it if you can print.

I will try that.

Since the printer works fine and all of the sudden it stops.

I am afraid if I connect my laptop directly and it worked then I have to keep my laptop connected to it for a while to perform a troubleshoot. As you know this a client's printer and all his employees are using it, and I cannot keep the laptop connected to it.

I know that is important for a troubleshooting, I will try to manage that may be after work.

What I did !!!! I cleared the MMI.

Could u please advise how to do that ?

Thanks

[zillah]

This utility is from Kyocera/Mita but will work for any print driver. It is the best uninstall utility I have found. It removes registry entries, help files, and orphan files. The Canon print driver utility would probably work in this case just fine. I usually tell IT dept's about the K/M utility so the can use it to clean up their print server.

I see.

I'm not sure if sleep mode is your problem, but 2 out of 3 suggestions with the pop up had to do with the copier being offline. We just do that as a best practice for printing, sounds like MRFixit does too. This goes back a while (win2k sp1)but the GP200 used to go offline when it needed toner or had a replace drum message, Microsoft had a patch to fix that.

Do u know what I wouldn't have thought of a printer's sleep mode ?,,,,say the printer was in sleep mode,,,,, when a user domain log off and log in again (or restart a PC) he/she can print !!!!

I believe logging off and logging on again shouldn't affect the printer to change its status from one mode to another,,,,should it ?

I'm not sure if sleep mode is your problem,

I remember one more thing but I am not sure if that is related to this problem or not, most of the time I see the display screen of the printer is dim ( similar when you switch off the printer ) but it is not switched off , because when I press any button you can see light on the screen.

If there are any .sho files in the spool folder, it can crash your spooler service. Go to C:WINDOWSSystem32spoolPRINTERS, enable view hidden files (tools ->folder options->view) and delete any .sho files there. It's a good thing if it empty, bad if there are files there.

I will try that as well

Edit : I have checked and I could not find any .sho files

Are you using Novell by any chance?

No.

Thanks

[zillah]

As for the driver go to this link to and down load the second item. After you open the .exe file you will find an uninstall utility. This should remove all the Canon related driver info. Then you can do the install via the setup and choose your driver.

I tried that link and downloaded it the second item in the list from the top which is this one :

( PCL5e-c_6_v8.70_v6.70_Setup.exe ) but I could not find uninstall utility ,,,,,Am I doing the right thing as you suggested ?

Thanks

[bnmand]

When you run the exe file an option for type of installation to do should be uninstall.

[zillah]

When you run the exe file an option for type of installation to do should be uninstall.

This is what I have got when I run the exe file do I need to proceed further with the Wizard ? Is this the right exe am I using ?

Imageshack - setupwizardforcanonprin



As you may notice in the attached snapshot there is no option for " Uninstall "

Thanks

[zillah]

Dear All

I could not get hold of a Canon authorized dealer as you know theses days are Christmas days.

Meanwhile what I did I uninstalled the driver for the printer as suggested

It is the best uninstall utility I have found. It removes registry entries

Then I installed the new driver

As for the driver go to this link to and down load the second item.

Then I pushed the new driver to all workstations

I have done that remotely via VPN (I would assume that should not be different from being on a client site physically ,,,,should it ?)

After updating the driver the client called me and told me that an error light flashing on the printer, panel screen displayed job id it was 8920 (I was able to see that as well from the job status web page of the printer).

While I was with him at phone, I tested the ping display web interface of the printer http://192.1680.126

They were working.

I asked him to switch off the printer wait one minute and then switch it on again still same error light is flashing

Do u think updating the printer driver caused this problem ?

Thanks

[Oze]

You've said earlier that the issue was sporadic yes?
That the users could print one minute and not the next?
Rebooting the MFD would have been coincidental IMO...just one of those things.
As I stated earlier...in my experience with iR3300's and users inability to print the firmware upgrade has always fixed it.
Make sure that you follow through with the firmware upgrade...regardless of whether it's printing now or not.

[zillah]

As I stated earlier...in my experience with iR3300's and users inability to print the firmware upgrade has always fixed it.

For sure that will be taken in consideration.

[KenB]

This is what I have got when I run the exe file do I need to proceed further with the Wizard ? Is this the right exe am I using ?

Imageshack - setupwizardforcanonprin



As you may notice in the attached snapshot there is no option for " Uninstall "

Thanks

Once a driver is installed using the "Setup" utility, it will create a program group on your start menu to be able to uninstall the driver.

If you install PCL, PS, and UFR drivers, you will get an option to uninstall each.

IMHO, though, I feel that the Kyocera Mita uninstall utility is still the best way to completely remove a driver of nearly, if not any brand of printer.

[zillah]

For sure that will be taken in consideration.

Today I called the technician and he told me that it would cost $93 for a technician to be onsite and then an extra cost for a troubleshooting afterthat.
And when I spoke to the client he told me ,let me think and he will let me know.

Meanwhile what I did,I checked the firmware version

One thing that could be good is if you could check what version of firmware is installed under Copier > Display > Version in Service Mode. You could check in particular MN-CONT, BOOT-ROM and PS/PCL.

MN-CONT 45.01

BOOT-ROM 22.44N

PS/PCL 30.06

Are those most updated one ?

Thanks

[SCREWTAPE]

Today I called the technician and he told me that it would cost $93 for a technician to be onsite and then an extra cost for a troubleshooting afterthat.
And when I spoke to the client he told me ,let me think and he will let me know.

Meanwhile what I did,I checked the firmware version



MN-CONT 45.01

BOOT-ROM 22.44N

PS/PCL 30.06

Are those most updated one ?

Thanks

That's the latest.

[zillah]

That's the latest.

I see