Well not really broke but very well hidden!
Most of you have seen me post about the C1.
and all the problems we have had with this product.
This is one of those times when you as a tech look at
a problem and end up finding 10 others that in one way or another
effect the whole machine.
What Iam talking about is when a Company releases a "NEW"
product such as this Canon C1 imagepress, it's usually sent out
with very little "field testing".
It's a race between the other products and who gets it to market first!
After more that 30 years in the field service of many types of print/copy shop equipment, I have seen hundreds of products released to the
public market NOT even close to being ready to work as "advertised"!
Many time's the service manuals are right off the desk of the designer or the electronics and read like it!
"When you build it they will come"
No truer words could be said for the field tech's......
Problem is when we show up!!!!
NOBODY'S HOME, as in the help desk from the mfgr.
As good as some of these products intend to be..................
"Intent" is just another word for "OOPS"
That's what we do as tech's
We do the "field testing" and R&D.........ON SITE
Usually at our expense $$$$$$$
and report back to the Mfgr what we have found to correct
or modify the problem so the product will work as "advertised"!!
There are (2) parts that lose out on this type of business attitude.
#1 The customer
#2 The tech
Without these "parts" you have no business for the future and
the quick fix/sale/and failure are the norm these days.
As a major Mfgr like Canon to follow this form almost every time
in the last 8 years,......................
No wonder they have seen a BIG drop in business
and other Major players (XEROX,Konica) have seen this problem
And they really did something about it!
When it comes down to a simple switch in a circuit in a diag,
that does not show where or what it is and in not included in any type
of software code for error!
That spells out........CANON
For All of you tech's that understand this site as an
OASIS in the desert of the Digital copy business.
MERRY XMAS
P
Most of you have seen me post about the C1.
and all the problems we have had with this product.
This is one of those times when you as a tech look at
a problem and end up finding 10 others that in one way or another
effect the whole machine.
What Iam talking about is when a Company releases a "NEW"
product such as this Canon C1 imagepress, it's usually sent out
with very little "field testing".
It's a race between the other products and who gets it to market first!
After more that 30 years in the field service of many types of print/copy shop equipment, I have seen hundreds of products released to the
public market NOT even close to being ready to work as "advertised"!
Many time's the service manuals are right off the desk of the designer or the electronics and read like it!
"When you build it they will come"
No truer words could be said for the field tech's......
Problem is when we show up!!!!
NOBODY'S HOME, as in the help desk from the mfgr.
As good as some of these products intend to be..................
"Intent" is just another word for "OOPS"
That's what we do as tech's
We do the "field testing" and R&D.........ON SITE
Usually at our expense $$$$$$$
and report back to the Mfgr what we have found to correct
or modify the problem so the product will work as "advertised"!!
There are (2) parts that lose out on this type of business attitude.
#1 The customer
#2 The tech
Without these "parts" you have no business for the future and
the quick fix/sale/and failure are the norm these days.
As a major Mfgr like Canon to follow this form almost every time
in the last 8 years,......................
No wonder they have seen a BIG drop in business
and other Major players (XEROX,Konica) have seen this problem
And they really did something about it!
When it comes down to a simple switch in a circuit in a diag,
that does not show where or what it is and in not included in any type
of software code for error!
That spells out........CANON
For All of you tech's that understand this site as an
OASIS in the desert of the Digital copy business.
MERRY XMAS
P
may be!
), we haven't been given any sort of clue what these machines are like - so here we go again!!! Happy New Year...
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