irc3220 print problem

[fahmie222]

Hi all.....

I have problem with one of my customer IRC3220..

No error code came out...
Colour copy have no problem at all.....
The only problem is when it comes to colour print out... the machine will blink and shows that the data coming in...
All of the sudden....the machine will restart automatically...

Kindda headache I had...

Hope any of you guys could give me some idea...

Is the problem came from the surf card or the hard disk???

Please do help

[THUK]

hi,does this prob happen when you run direct from laptop,has driver been changed or ip add been changed.

[charm5496]

question

Are you sure that this unit is capable of printing?

Does it have an 'N' boot rom or imagepass attached to it to enable printing?

If it does are you using the correct print driver?

[SCREWTAPE]

Are you sure that this unit is capable of printing?

Does it have an 'N' boot rom or imagepass attached to it to enable printing?

If it does are you using the correct print driver?

I'm with charm on this one.
Does this unit have a printer kit installed.

What's up Charm, surprise to see you here.

[fahmie222]

it's irc3220n and it has network slot...
the machine has been use for print out for at least 1 year and there are no problem regarding i.p., no problem for driver and etc...

the main problem is.... it will automatically restart when i send data to print....which mean that the machine will off and on automatically

[smiley]

hi famine try all this try to replace your sufr board your ram,nic,bootrom and your hdd.just try. if these machine has sufr board this can print via ufr driver even it has c bootrom.

[charm5496]

reseat all boards on the MN-CON.
I have also seen the HDD cause the issues you are having.

That being said make sure that the file being printed is not corrupt.

[bigredone]

as all have said can you print from laptop?must of time replace nic and/or memory both have been known to go bad and/or taken some sort of hit down the line.also does it take a long time for the machine to start up?as most times you can tell what is or is not booting up from the progess bar at start up.hope this helps

[D_L_P]

the main problem is.... it will automatically restart when i send data to print....which mean that the machine will off and on automatically

In my experience any rebooting is caused by a bad HDD or memory getting full. I would think if it were a bad HDD you would have other symptoms, maybe there is just a corrupt job on the HDD (or bad sector just in the print partition?).
Go into service mode copier -> Function -> System ->CHK-Type, set it to 2. Then do HD clear. Set CHK-Type to 3, then do HD clear again. If there is a corrupt job in the queue, that will clear it (basically same thing as clear server on a fiery). Then I would do the CHK-type set to 3 and do HD-Check. 1=ok, 2=ng hardware, 3=ng software.

On the customer's end, I would ask if it is just 1 particular file or computer? Or just any file/computer.

[sgcopiertech]

dust can also cause this problem
I have one machine located on a construction site
which used to have this problem,
cleaning the nic, memory and resolution board
did the trick for me

[fahmie222]

Thanks but....

Thanks all for the helping hand.... I'd try to change the ram but the problems still appears...

The machine now add more problem.....

1st....sometimes when i switch on the machine...the machine won't start... it sounds like the machine running but nothing appear on the screen...

2nd...after warming up...the machine will be ready for copy...but after a while the screen will goes blank...

please...please..please...help...

this headache getting worst

[smiley]

hi if the display didnt appear its the ram try to replace it with working one and try to clean your pwb. and cut the cable tie at the back of main board.

[mrfixit51]

This seems really familiar,,, I think I had this happen to me once. It was a long time ago, and as I recall it was the dc power supply that solved my issue. Are you getting E732/733's being logged with this issue?

[fahmie222]

no error code appear regarding this issue