canon irc3220 system software fault

[Guest]

hi i have a fault when putting system software on errors after dcon ,so when you switch on goes to wait screen then a third of way through blue bar the screen goes pure black anyone got any ideas ?

[kennyjmac]

Try another hard drive, or if you have a working 3200 use that drive to test the machine

hi thanks for reply have tried a new hdd and original 1 with the system software both error at same point any other ideas ?

[SCREWTAPE]

Your saying upon reloading firmware ,system,language, Rui, the SST errors out at the point of Dcon. Ummm..
Are you restarting your copier after firmware has been reloaded. After the first part of the firmware that has been installed
You must reboot your machine and bring it up in Fixed IP mode, Holding down 1&7 to continue installing firmware for Dcon and Rcon.
You must go into service mode and go to copier>function>system>ok. The machine will restart on its own and flash Dcon and Rcon if necessary.
Machine will do all the rest and just let finish on its own.

[kennyjmac]

yes have tried downloading all and hdd format following instructions but after it tells you to switch off and on for fixed ip mode it doesnt come to ready to get in to service mode, display just stays blank after wait screen ,its driving me crazy have tried a new hdd and the original hdd ,as soon as it reaches 15 dcon on service support tool it errors out ,but have tried loading the ones you have mentioned only ,any other ideas and thanks for reply

[teckat]

do a dc con clear/ turn off/on>format hhd/ re try from start.

ps first remove or disable any fiery or server connected.

[kennyjmac]

yes but cant get in to service mode it comes to wait screen then a third of the blue bar then goes to a black screen no errors just that ,have tried formatting hd through support tool

[teckat]

get a new HDD

[kennyjmac]

Have tried new hdd and original 1

[teckat]

Formatting the hard drive through the Service Support Tool is done using the HDFormat.ift file. This file, when sent, will format all the partitions set on the imageRUNNERs hard drive. The partitions are limited depending on what Download Mode you are in when you send the file. The Service Support Tool will list the partitions available.
There are two different methods for getting machines into a download mode to accept data. Each download mode allows a different level of access to the hard drive using HDFormat.
1.Download Mode B (accessed within Service Mode on the device, boot up through normal boot or FIXEDIP).
Download Mode B allows limited access and can only format certain partitions (it does not allow for a complete format of the drive).
2.Download Mode C (holding down 2 & 8 while powering on the device).
Download Mode C allows for a complete format, but can only be done when connected via a parallel cable on the xx00 and xx20 series imageRUNNERs (Download Mode C does not enable the Network Card on these models). The All Color Enabled imageRUNNER Models, the xx70 series models, and those after xx70 series do not have a parallel port. These models allow Download Mode C (to perform a complete format) to be accessed via a network connection.

[SCREWTAPE]

OK.
I must ask.
Why did you in the first place try to flash the machine.
You might have a problem with memory. Have you tried reseating the dimms
Two HDDs and you experience the same outcome. Ethier you flashing it incorrect or some other components are faulty.
IR3220 is meap embedded. Is meap installing. This can also cause some booting up issues.
There two separate firmware for the 3200 and the 3220. Which one are you using?
Please don't be offended if I ask simple question, I'm just trying to investigate.

I would check ram.

[kennyjmac]

hi its 3200 3220 firmware which appears in the sytem support tool ,the original problem was an e602 hd problem ordered a new hdd tried the support tool then came the blank screen tried the other hdd to see if that made a difference did the same effect,have tried reseating the dimms ,if you have another copy of the irc3220 system software would be appreciated to pm me

[Kapten]

It could be a memory problem. Try to change place of the memory. Once i had the boot rom that was fucking up.
And a big long shoot could be the pix card on the back. It is one of the slot in cards.
Good Luck

[kennyjmac]

thanks for that will give that a go

[teckat]

hi i have a fault when putting system software on errors after dcon ,so when you switch on goes to wait screen then a third of way through blue bar the screen goes pure black anyone got any ideas ?

What was the Firmware ver.befor all this happened ??? Put back orig HD/ do an HD clear
E602
i hope u have only ONE ver of the SST on your laptop !!!!!!!/ If u do remove both> Uninstall all instances of the Service Support Tool from the Laptop>Reboot Laptop>Reinstall the latest version of the Service Support Tool.
Re install latest SST
Error 602:
1. Partition check and recovery process
In service mode [COPIER> Function> SYSTEM> CHK-TYPE], enter [1]. Select [HD-CHECK] and press [OK]. Upon completion, turn the power OFF/ON.
- If the host machine recovers, download the system software (SYSTEM, LANG, RUI).
- If the symptom still recurs, go to the Step 2.
2. Partition initialization
In service mode [COPIER> Function> SYSTEM> CHK-TYPE], enter [1]. Select [HD-CLEAR] and press [OK]. Upon completion, turn the power OFF/ON.
- If the host machine recovers, download the system software (SYSTEM, LANG, RUI).
- If the symptom still recurs, go to the Step 3.
3. Replacement of HDD and system software download
Replace the HDD with a new one and start up the host machine in SafeMode (turn the power ON while pressing 2+8 keys). Format the HDD (ALL) and download the system software (SYSTEM, LANG, RUI) using the SST, and then turn the power OFF/ON.