Hi
I have an iR2030i with a strange problem with the scan to e-mail. My customer makes use of an ISP's SMTP server. I've configured the device with the SMTP's IP Address, and all other relevant info. When trying to scan, it gets through to the mail server, but for some unknown reason refuses to deliver the mail and its attachment. Instead the Data lght just keeps on flickering for about 30 minutes or so, and then it prints an error.
I've checked, double-checked, and then re-checked all settings, and I guarantee all is 100%. The funny thing is, this customer has an old Nashua and it scans without any problem. Whats more, I've connected the IR to another ISP's SMTP, and through that it scans fine. If only i could rather use that SMTP.
Cant argue thats its a problem with the ISP's SMTP... why would the nashua scan then? Cant raise suspicion that it may be a compatibility issue between the iR's System Software and the SMTP... They'll just tell me to strap the machine to my back and get out of there. Tried the SMB and FTP route (which works fine), but my customer insists on scan to mail and nothing else.
Like I said, all settings have been tripple checked. I even configured the machine identcal to the Nashua. Couldn't upgrade System software because it already had the latest, but i did re-install it. Only thing that i didn't check is that it uses SMTP port number 25, but i doubt this is the problem, as my customer has 6 iR2030i's on different sites. two of these on one ISP, the other four on another ISP, and only the two have the same problem.
Any Ideas?
I have an iR2030i with a strange problem with the scan to e-mail. My customer makes use of an ISP's SMTP server. I've configured the device with the SMTP's IP Address, and all other relevant info. When trying to scan, it gets through to the mail server, but for some unknown reason refuses to deliver the mail and its attachment. Instead the Data lght just keeps on flickering for about 30 minutes or so, and then it prints an error.
I've checked, double-checked, and then re-checked all settings, and I guarantee all is 100%. The funny thing is, this customer has an old Nashua and it scans without any problem. Whats more, I've connected the IR to another ISP's SMTP, and through that it scans fine. If only i could rather use that SMTP.
Cant argue thats its a problem with the ISP's SMTP... why would the nashua scan then? Cant raise suspicion that it may be a compatibility issue between the iR's System Software and the SMTP... They'll just tell me to strap the machine to my back and get out of there. Tried the SMB and FTP route (which works fine), but my customer insists on scan to mail and nothing else.
Like I said, all settings have been tripple checked. I even configured the machine identcal to the Nashua. Couldn't upgrade System software because it already had the latest, but i did re-install it. Only thing that i didn't check is that it uses SMTP port number 25, but i doubt this is the problem, as my customer has 6 iR2030i's on different sites. two of these on one ISP, the other four on another ISP, and only the two have the same problem.
Any Ideas?
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