Canon ir5000i - 3320i - scan to folder problems

[kuby]

Have a problem with one of these at a bank and its kicking my bu**. On the scan to a folder it will not let me get to the folder I need to scan to. When I try to log on to the computer it rejects the user/password and says something like check the destination, user name or password. I don't think it has anything to do with having administrator priviliges. We have on at the shop we tried this on and could get to some folders with a user/password and some we could not. I tried to get to a folder on my computer with my user/password with no problem. Used the bosses user/password (also a administrator) and he could not get to my folders. I could get to several other peoples folders using my user/password and then some I could not. We are both using server 2003. Never seen this before, anyone ever run in to this problem? Anyone have a fix or a suggestion? Thanks

[junkiemanxl]

i used to face similar problems but here are some factors that are causing this error. You need to ask yourself a couple of questions.

1. Is your computer behind a 3rd party firewall application (e.g norton/mcafee) <--- u will need to disable your firewall.
2. is your router password protected (e.g buffalo routers) <---- some routers need a user/password to allow access. you will need to exclude the IP address of the copier for installation
3. are you using windows vista or windows 7 <------ you will need to set some of the settings at the network security centre. enable public sharing, user can create/delete or edit files, turn password protect to off.
4. when u are in SMB browse mode, try manually keying in the file path (e.g \\kubypc\scan) followed by keying in your username/ password this way (e.g yourworkgroup or domain/yourusername) and (password)

Try it. majority of the time, this is caused by 3rd party firewall applications. hope this helps

[kuby]

Thanks for the suggestions. I will try keying in the file path suggestion. I know it is not a firewall problem. My boss can not get to folders on my computer. If that were the case I would not be able to get to them either. He has the same premissions I have.

Thanks

[teckat]

1. Open the Default Domain Controllers Policy.
2. Open the Computer Configuration\Windows Settings\Security Settings\Local Policies\Security Options folder.
3. Locate the Microsoft network server: Digitally sign communications (always) policy setting, and then click Disabled or Do Not Configure

prevent SMB signing from being required on all domain controllers that run Windows Server 2003 in a domain.
When you enter the credentials (user name and password) to log on, they are rejected, when Active Directory 2003 is used for the domain.

[kuby]

Got it fixed, have to put the domain\user name and password format.



==========================

Well it worked a little bit. Would let us log into our workstations and folders, but the bank still can not log in to a folder.

Back to the drawing board.

[555]

has your user posibly moved the scan folder from its originally mapped location to a new one