canon iR3300 displays dept ID & password

[rionwwm]

i have a customer that facing a problem which is the machine will ask for a dept id and password every morning when my customer turns on the machine. i've checked the machine inside the storing dept id codes and it show many dept ids(all negative firgures exp id:-123456 password:-123456). what's the cause of the problem?? can someone help me???

[SCREWTAPE]

Option A:


1. Press Additional Functions from the Control Panel.
2. Select System Settings.
3. Select Dept. ID Management.
4. Select Store Dept ID/password.
5. Select the Dept. ID you want to delete and select Erase.
6. Select Yes to erase the Dept. ID.
7. Click Done 3x to return to the main screen.

If you do not know one of the Dept. ID and password, you must know the System Manager ID or you can set one up. If you do not know the System Manager password either, you then can delete the System Mgr password in service mode.

Option B:


1) Go into Service Mode by hitting [Additional Functions-2 and 8-Additional Functions]
2) Select [COPIER]
3) Select [FUNCTION] (One of the buttons across the top of the LCD)
4) Select [CLEAR]
5) Scroll to screen two of the LCD using the Right arrow key.
6) Select [PWD-CLR]
7) Hit [OK]
8) Hit the RESET button twice in order to return to the Main LCD Screen

[rionwwm]

i've turn off the dept id password. but it still shown asking for dept id every morning when my customer turns on the machine.......

[davidj7]

Check the DC board /MFC batteries