Problem printing color on Canon C3200

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  • SCREWTAPE
    East Coast Imaging

    Site Contributor
    2,500+ Posts
    • Jan 2009
    • 3396

    #16
    OK..

    Good luck with your 3200.

    Comment

    • RickJ5
      Junior Member
      • Jan 2010
      • 8

      #17
      Thank you Screwtape. I hope I didn't come off as though I wasn't interested in advice because that isn't the case. I'm very interested in learning more about the machine because I'm hoping to earn a living with it. It's more I really want to get my servicing done by professionals that know what they are doing. Let me elaborate on that. I got my first service contract from the guy who got me the machine. He pretty much didn't have a clue about the machine. When it was delivered he didn't even plug in the cords right. If I remember right the way he plugged in the cords I only had power to the main unit, and no power to the finisher or the base with the two extra paper drawers. I had him out once because I was having a feeding problem. I showed him exactly where the problem was occuring. With the finisher attached this copier feeds the paper part way out under the scanner and then takes it back in and then the paper exits out the finisher and that's where I was having the feed problem. He cleaned all the rollers in the finisher. I still had the feed problem after he left. I figured out there was a set of rollers right where the paper was coming out under the scanner and cleaned them myself and fixed the problem. One time when he was out he tried to get into the service menu and couldn't. I finally asked him to let me look at the documentation. He was pressing asterick, 2 8, asterick over and over again. I looked at the documentation and told him he was pressing the wrong key. It should be special function, 2 8, special function. I had him out before because I was having a problem like this on another job. He told me it was the paper. I'm betting it was the same thing as this time, I needed to do the full gradation adjustment. I started having a problem with my imagePASS-C1. First he's trying to tell me we just put a surge protector on the machine and maybe it died because I didn't have one on it before. He was just trying to get out of paying for it, or get out of having to deal with it because he didn't know what he was doing. So, I went and bought a used imagePASS-C1 from someone else. Only they gave me a version 2.1 instead of the version 2.0 I had. I kept getting a red error screen. They had me try all kinds of stuff. Sent me out a new boot rom and hard drive for the copier which I ended up changing myself. Then they came out with a different imagePASS-C1 to try. Claimed it was tested before they brought it out. It wouldn't even turn on. We ended up swapping power supplies between the two C1's and finally discovered that a board in the C1 he bought out was bad and just bypassed it. Got the C1 he brought out running. Once we connected it, same thing, error screen. They finally found a version 2.0 C1, they had only 1 that was a 2.0. They bring that out connect it up and everything is perfect. Well, except for one thing, since it was used it was password protected. Their plan was then to bring out a new hard drive to get around that. I finally just ended up spending the rest of the evening hacking the password on the imagePASS-C1 they brought out. It took me a month to get the imagePASS replaced and working. The Canon guy comes out to do the inspection and he knows exactly what he is doing. He whips out his little Kodak card and shows me how to calibrate the imagePASS-C1. No looking at manuals, no guess work. He knows what he is doing. I didn't mean to come off short with you if that's the way you took it. I am interested in learning tricks to using the machine. It's more that I need to work on ways to market my business rather than spend months figuring out how to fix this machine. So, I really want to leave the repairs on the machine to someone that knows what they are doing and get to work on finding customers to sell printing to and make some money. Tips and tricks for using the machine I'm still very interested in learning. But, I'd really like to leave repairing the machine to a professional.

      Comment

      • teckat
        Field Supervisor

        Site Contributor
        10,000+ Posts
        • Jan 2010
        • 16083

        #18
        99% of the time tech's/ & end users are told to use (Fiery.1) as the password, because of situations like yours. Easy to remember. Good hack,most of the time u have to reload Firey software to input a new password .
        **Knowledge is time consuming, exhausting and costly for a trained Tech.**

        Comment

        • RickJ5
          Junior Member
          • Jan 2010
          • 8

          #19
          Originally posted by teckat
          99% of the time tech's/ & end users are told to use (Fiery.1) as the password, because of situations like yours. Easy to remember. Good hack,most of the time u have to reload Firey software to input a new password .
          Then I must be in the special 1% that didn't use Fiery.1. It's good to be special. I forget what the password was, probably still have it printed out somewhere downstairs. It was 4 numbers as I recall. Reloading the fiery software wasn't an option because I don't have the fiery software. I can't really take credit for the hack since I just downloaded the password1.ps file from a copier tech site, probably this one. The only thing I actually did was find a program on the web that could print the ps file. I tried to get fiery downloader to work, but never could. Even used some crazy smtp program I think it was to try and find the queue name. Found what I thought was the queue name, but it wouldn't work. Finally decided to just look for a program that could print ps files and found one called PrintFile that worked. Although it was kind of fun getting it to work. I did also suprise the copier tech from the place I bought the used fiery from by cracking the password myself. When I talked to him on the phone I told him I decided the solution was to just crack the fiery password. He kind of paused and then started to hem and haw because he didn't know how to crack the fiery password and then I told him I already took care of it. Then he wanted to know how I did it. So, I sent him the files and a description of how to use them. It's always fun when I get someone who is supposed to be an expert asking me for help.

          Comment

          • jiongpao
            Trusted Tech
            • May 2009
            • 413

            #20
            just a simple question that is it the drum of ir3300 can be use in irc3200?

            Comment

            • teckat
              Field Supervisor

              Site Contributor
              10,000+ Posts
              • Jan 2010
              • 16083

              #21
              Originally posted by jiongpao
              just a simple question that is it the drum of ir3300 can be use in irc3200?

              NO !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
              **Knowledge is time consuming, exhausting and costly for a trained Tech.**

              Comment

              • SCREWTAPE
                East Coast Imaging

                Site Contributor
                2,500+ Posts
                • Jan 2009
                • 3396

                #22
                Originally posted by jiongpao
                just a simple question that is it the drum of ir3300 can be use in irc3200?
                I know its a question, but come on!
                One is a b/w and the other is a color.

                Comment

                • smiley
                  Senior Tech

                  500+ Posts
                  • Aug 2008
                  • 616

                  #23
                  and the last thing is 3200 is a dual component there is a developer while 3300 is a monochrome.just a toner and developing sleeve.
                  there is no glory without sacrifice

                  Comment

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