C7000VP error code E000003-0102-05

[Guest]

Can anyone provide information for this error code. Call 800-258-0258, ask for John

[hemai2005]

low temperature detection of
external heat upper roller main
thermistor
When detecting temperature at
standby/during print decreases by 80
deg C or more against the target

temperature for 1 sec or more.

Check if the connector at external heat upper roller heater is
disconnected/not securely inserted -> disconnect and then

connect the connector

[jharris]

There are two fuser units, the main and the secondary for thick stock or duplex. Does it let you know which of the two is sensing low temp. - is that what main in "upper roller main" means. When first turned on, it comes up with this error code in about 30 seconds then in another half minute of so shuts off.

[CanoNiR]

Primary fixing
1. Check if the connector at fixing heater is disconnected/not
securely inserted -> disconnect and then connect the connector
- heater harness relay connector inside the fixing assembly
- connector at the fixing heater driver PCB (J4404)
2. Check if the fixing heater harness is open-circuit -> replace
the fixing heater
3. Check soil of the fixing roller sub thermistor -> clean it
4. Check the attachment of the fixing roller sub thermistor ->
reattach it
5. Check if the connector at the fixing roller sub thermistor is
disconnected/not securely inserted -> disconnect and then
connect the connector
- connector at the fixing external driver PCB (J4192)
- connector at the fixing duplexing feed driver PCB
6. Replace the fixing heater
7. Replace the fixing heater driver PCB
8. Replace the fixing roller sub thermistor

[teckat]

Can anyone provide information for this error code. Call 800-258-0258, ask for John

inspecting the engagement of External Heat Roller Assembly> must contact Upper Fixing Roller properly/ inspect to see if anything blocking