My intravia says ATR sensor. Does anyone have any experience with this?
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Replace your yellow drum. Its at the end of its life. -
Ok my next question is......do I need to do anything else. Let me explain, I just bought a package of 9 of these same machines, so I'm trying to get as many up and going as possible. I took a yellow unit out of one that is working and put in this one and cleared error in service mode, but still same code is coming back. Am I missing something?Comment
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You don't have to clear a E20, Just replace the drum.There a possibillity that the other drum is no good as well. Did the sub code change. You can also get E20 from the ITBComment
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No, there isn't anything else you have to do when replacing a drum. That is a very common code. I've seen it dozens of times and every time its been the drum. Look at copier/display/misc to check drum life. it's a percent counter 100 meaning 100% used. They often go well beyond 100. If its 200 or more the drum is suspect.Comment
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Check the SALT sensor located at the upper ITB belt.........Comment
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Thanks guys, it was the yellow drum unit. I just had 2 bad ones, like you suggested.Comment
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