iPRC1 Replace Toner no sign ON

Collapse
X
Collapse
 
  • Page of 1
  • Time
  • Show
Clear All
new posts
Previous template Next
  • pga
    Technician
    • Jul 2009
    • 67
    #1

    iPRC1 Replace Toner no sign ON

    Dear all, anyone have ideas on this issue? Recently i'm encountered few cases on it. When customers claimed the toner cartridge empty and machine still not show "Replace Toner Cartridege" but direct show error code E025-0x00. Then they will know need replace toner.
    I had checked on system setting > "Toner Error Remaining" = ON. Is any setting on service mode can be set or other issue on it? pls advise............
    Tags: cartridge, cases, code, customers, empty, error, error code, issue, mode, replace, service, set, setting, show, sys, system, system settings, toner
    • teckat
      Field Supervisor

      Site Contributor
      10,000+ Posts
      • Jan 2010
      • 16083
      #2
      Originally posted by pga
      Dear all, anyone have ideas on this issue? Recently i'm encountered few cases on it. When customers claimed the toner cartridge empty and machine still not show "Replace Toner Cartridege" but direct show error code E025-0x00. Then they will know need replace toner.
      I had checked on system setting > "Toner Error Remaining" = ON. Is any setting on service mode can be set or other issue on it? pls advise............

      E025> has nothing to do with toner cartridge-
      E025=Error in Motor of supplying system xx=01:Y, xx=02:M, xx=03: C, xx=04:K, (imagePRESS xx=05: L _C1+ only)
      xx01 Error in Cartridge Motor xx=01:Y, xx=02:M, xx=03: C, xx=04:K
      After shaking the corresponding toner retainer well, attach to the host machine.


      xx02 Error in timeout of Supplying Motor xx=01:Y, xx=02:M, xx=03: C, xx=04:K
      Replace Supplying Screw. Check the connection of Cartridge Motor.

      xx03 Error in detecting connection xx=01:Y, xx=02:M, xx=03: C, xx=04:K
      Replace Supplying Screw. Check the connection of Cartridge Motor.


      E025-0004 Error in hopper shutter /The Shutter Sensor is off at supplying.
      Check the connection of the Shutter Sensor. Replace the shutter sensor.

      It can say remaining toner is low/ not replace cartridge.
      You can set the machine to display a message indicating that the remaining toner is low. This message is useful because it gives a user plenty of time to check their toner stock, and ensure the availability of replacement toner.

      1) Press [Additional Functions].

      2) Press [System Settings].

      3) Press [Display Remaining Toner Error Message].

      4) Select [On] or [Off].

      5) Press [OK].

      ++++Press Additional Functions > Common Settings > Audible Tones.

      2. Select [ON] or [Off] for each of the tone options.

      3. Press OK.

      Restock Supplies Tone: When the toner cartridge needs to be replaced. set to ON

      U can also monitor in_ RUI
      Last edited by teckat; 03-11-2010, 06:14 AM.
      **Knowledge is time consuming, exhausting and costly for a trained Tech.**

        Comment

        • SCREWTAPE
          East Coast Imaging

          Site Contributor
          2,500+ Posts
          • Jan 2009
          • 3396
          #3
          To add to what Teckat is refering too, here's a screen shot.
          Attached Files

            Comment

            • pga
              Technician
              • Jul 2009
              • 67
              #4
              Thx,bro for replied. I understand it not related with toner cartridge but the problem is when customer refill the new cartridge,it work fine after OFF & ON machine.

                Comment

                Previous template Next
                Working...