2270 panel screen appear only Copy & Mailbox, there is no scan

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  • Dedy.P
    Technician
    • Dec 2009
    • 67

    #1

    2270 panel screen appear only Copy & Mailbox, there is no scan

    hi... can anyone help me, i got iR2270 firmware v3701 with SST4.11E, But when i try to download using HDF, in the panel screen only appear Copy and Mailbox, there is no scan, can you tell me what is the problem ?
  • bnmand
    Trusted Tech

    250+ Posts
    • Sep 2008
    • 383

    #2
    Sounds like you may have a C Boot-Rom not a N one and don't have the 256MB expansion RAM. Can you check the boot-rom and look in service mode? Also have you had the Scan feature appear before on this copier? Details about the difference between having the network kit and not should be found in your service manual.

    If you have a C Boot-ROM and/or don't have the 256MB expansion RAM you will need a network kit. You can pick these up pretty cheap for old models like this if you look hard enough.

    Comment

    • Dedy.P
      Technician
      • Dec 2009
      • 67

      #3
      All copier is e602 001, so i have to replace the boot room with N before downloading ?
      What is a network kit ?
      Thanks for you help, its really helpfull .
      but i still have a problem with C boot, there is no scan ?

      Comment

      • bnmand
        Trusted Tech

        250+ Posts
        • Sep 2008
        • 383

        #4
        Firstly did you have the scan feature before the hard disk failure? If yes, then check to make sure you've re-installed everything you needed to.

        If unsure, check the BOOT-ROM. Is it C or N. Also check that you have the expansion RAM.

        You can check these in Service Mode. Read your service manual.

        Comment

        • Dedy.P
          Technician
          • Dec 2009
          • 67

          #5
          i dont know the copier feature before, because is an import copier, and all the hardisk are totally erase.

          Comment

          • bnmand
            Trusted Tech

            250+ Posts
            • Sep 2008
            • 383

            #6
            Ok then, check if you have the N boot-rom and expansion RAM (extra 256MB RAM giving 512MB RAM in total - copier comes with 256MB RAM as standard). If not, if you want the scanning feature you'll need to buy them and put them in.

            Comment

            • Peter Sim
              Trusted Tech

              250+ Posts
              • Sep 2008
              • 445

              #7
              Originally posted by bnmand
              Ok then, check if you have the N boot-rom and expansion RAM (extra 256MB RAM giving 512MB RAM in total - copier comes with 256MB RAM as standard). If not, if you want the scanning feature you'll need to buy them and put them in.
              If you have done what bnmand had say,the scan tab still not appear on the screen ,you can go to service level 2>copier>option>uer>NW-SCAN,set to1

              Comment

              • ymmtech
                Trusted Tech
                • Jun 2009
                • 191

                #8
                A bit on C,P,H,N Boot printer function.
                C cannot print.
                P support UFRII only, no PS/PCL
                H support UFRII, PCL.
                N support all.

                Does Peter's idea help you?

                Comment

                • Dedy.P
                  Technician
                  • Dec 2009
                  • 67

                  #9
                  i will try that, thanks.

                  Comment

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