Hi, I have a IR6020, and when I turn on the machine today, the scan option disappear. I can't enter in diagnostic mode too ( *-28*). I reinstall the system, but, didn't resolve. Some idea???
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you should go to service mode aditional function 28 and aditional function again. look for nw-scan it should be 1.there is no glory without sacrifice
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why would re install system software for that issue ??
A loose connection between the Main Controller and the Network Interface Card (NIC) will cause the machine to loose the Scan and Send buttons on the Control Panel. Also, a bad NIC Card will cause this problem.
*****Reseat the NIC Card first and install a new NIC Card if nessesary.
Note:
If the Send button is the only button not displayed, reseat the Riser Card and Resolution PCB on the Main Controller.
Enter Service Mode by pressing Additional Functions > 2 and 8 simultaneously > Additional Functions. Copier.
Option
User.
Scroll to page 3 and select NW-Scan and set this to 1 (the default is 0).
6) Select OK.
7) Press Reset to back out of Service Mode and reboot the imageRUNNER**Knowledge is time consuming, exhausting and costly for a trained Tech.**
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Like I said, i didn't enter in service mode pressing Additional function 2 and 8 simultaneously additional function, but I'll try reseat the nic card.Comment
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