C3100 ImageRunner mess

[kfallsken]

Try Ikon Office Solutions - 888.456.6457

[blazebusiness]

Is IKON still doing Canon service calls? They were bought uot by Ricoh and from what I've heard their trying to replace all the Canon stuff with Ricoh equipment.

[teckat]

Try Ikon Office Solutions - 888.456.6457

IKON does not support Canon products anymore/ Canon will not even provide tech support on phone to IKON people/ or give them access to online support /all CANON log on info has been removed from IKON Techs./even though they were trained on their products.
They have cut ties with them since RICOH got involved

[blazebusiness]

Thats what I thought. Canon gave them support for only a short time after the aquisition of Ikon by Ricoh and the relationship went downhill afterward.

[teckat]

funny thing is, IKON still has some Canon contracts in my area , but provides no parts or support for them

[blazebusiness]

The letter -

"October 31, 2008

TO:

Canon Office Imaging Dealers and Office Product Dealers

SUBJECT: Acquisition of IKON Office Solutions, Inc. by Ricoh Co. Ltd.

On October 31, 2008, Ricoh Co. Ltd. ("Ricoh") announced completion of its acquisition of IKON Office Solutions, Inc. ("IKON").

Canon USA and IKON have entered into a confidential agreement regarding the terms of their relationship following the acquisition of IKON by Ricoh. Effective upon the closing of the acquisition, the retail dealer agreements between Canon USA and IKON terminated, and IKON is no longer an authorized retail dealer of or authorized service provider for Canon-brand business equipment. IKON will no longer be able to place new orders for Canon-brand business equipment with Canon USA.

However, IKON is not precluded from selling and may continue to sell its inventory of Canon-brand business equipment, spare parts and supplies, and is not precluded from providing and may provide maintenance and repair services for Canon-brand business equipment. In addition, Canon USA will continue to sell spare parts and supplies to IKON for three years, and will provide certain technical support to IKON for Canon brand business equipment for at least one year.

Sincerely yours,

CANON U.S.A., INC."

So, what does this mean?

It means that RiKON will be able to service existing Canon clients for a max of three years, unless RiKON decides to purchase "years" of service part stock.

RiKON can not sell any new Canon devices.

For any Canon service issues that may require escalation, RiKON is as high as it will go.

I do not know what this does to the Re-Man plant down in Mexico - last I knew, it was all Canon re-mans.

[teckat]

Yeah' right- don't believe all that is written back in 2008. What's the use of spare parts without support_ IKON techs can not get support or escalate a Canon copier issue. The don't even buy parts from Canon, friends who still suffer at IKON tell me.