Canon Server Problem ( can't enable the IP)

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  • Onetouch
    Technician

    50+ Posts
    • May 2008
    • 62

    #1

    Canon Server Problem ( can't enable the IP)

    I have canon BJ W9000 large format printer with W20 rip.
    It was able to print. But now I can't print and when I print the configuration page I see ENABLE IP:NO so I went to ran set up and I put IP and saved the set up then after I print the confuguration page again and it still says ENABLE IP:NO. Still can't print and I tried everything I know but still no luck.
    Any idea about what's going on?

    Thanks in advance.
  • teckat
    Field Supervisor

    Site Contributor
    10,000+ Posts
    • Jan 2010
    • 16083

    #2
    Originally posted by Onetouch
    I have canon BJ W9000 large format printer with W20 rip.
    It was able to print. But now I can't print and when I print the configuration page I see ENABLE IP:NO so I went to ran set up and I put IP and saved the set up then after I print the confuguration page again and it still says ENABLE IP:NO. Still can't print and I tried everything I know but still no luck.
    Any idea about what's going on?

    Thanks in advance.

    Check all connections, cables, hubs, etc.
    Make sure you can PING the ColorPASS

    ****test printing without using a printer driver
    When troubleshooting, you may want to isolate a print communication problem from a printer driver problem. The following are examples of sending basic print jobs to the device without installing or using a printer driver.

    I. LPQ/LPR commands: Use this method to test a print job using the device's LPD port, which is port number 515 by default.

    1. Open a Command Prompt on your PC.

    2. Enter the following command: 'lpq -S xxx.xxx.xxx.xxx -P lp' and hit Enter.

    NOTE: Where 'xxx.xxx.xxx.xxx' is the IP Address of the printer and 'lp' is the queue name of the device. The above command is for a device using a Canon print controller. If the device has a Fiery controller, the queue name will be 'print'. This command will not actually send a print job, it will establish a connection with the device.

    3. Enter the following command: 'lpr -S xxx.xxx.xxx.xxx -P lp -d filename' and hit Enter.

    NOTE: The -S, -P and -d tags are case sensitive. As is step 2 above, the queue name must be correct for the device you are printing to (Canon controller, Fiery controller, etc). Also, 'filename' must be replaced with the full path to a simple text file to be used in the test print job. For example, 'C:\windows\win.ini', but you can use any text file that you choose. This command will send the print job and it should output at the device.

    II. Telnet command: Use this method to test a print job using the device's RAW port, which is port 9100 by default.

    1. Open a Command Prompt on your PC.

    2. Enter the command: 'telnet xxx.xxx.xxx.xxx 9100' and hit Enter.

    NOTE: Where 'xxx.xxx.xxx.xxx' is the IP Address of the printer. If the connection to the device is successful, the Command Prompt will go blank except for a blinking cursor in the top, left corner of the Command Prompt window.

    3. Type in any text string you like, for example, 'This is a RAW test print' and hit Enter.

    NOTE: You will not see any text entered into the Command Prompt window, the cursor may or may not move, but text is being entered.

    4. To exit out of the Command Prompt you must click the 'X' (Close) button in the top, right corner of the Command Window. The text you entered should then print out on the device.
    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

    Comment

    • D_L_P
      Self Employed

      1,000+ Posts
      • Oct 2009
      • 1196

      #3
      It was somewhat common for those rip's (and the older M series) to not hold or lose their IP settings when rebooted. Try re-entering all the ip addresses, but give it a few seconds to think every time you enter something. After inputting everything, exit the setup and wait for it to fully boot, giving it time to think. Then go in the menu and do the "Shutdown" not "reboot". I swear someone told me those rips had Win98 for an OS and needed to be shutdown properly for it to save everything to the HD.

      Reinstalling the system software sometimes helped, but I found it was just simpler to input the info, giving it a couple seconds to think, even if it took 2 or 3 tries before it actually locked in.

      Comment

      • Onetouch
        Technician

        50+ Posts
        • May 2008
        • 62

        #4
        The problem was the network card. It came off somehow. Thanks Teckat and D_I_P for your respondes.

        Comment

        • teckat
          Field Supervisor

          Site Contributor
          10,000+ Posts
          • Jan 2010
          • 16083

          #5
          one word> Duct Tape'
          ducttape-e1261543&#49.jpg
          **Knowledge is time consuming, exhausting and costly for a trained Tech.**

          Comment

          • Onetouch
            Technician

            50+ Posts
            • May 2008
            • 62

            #6
            That's good one)

            Comment

            • teckat
              Field Supervisor

              Site Contributor
              10,000+ Posts
              • Jan 2010
              • 16083

              #7
              always carry in car/ for busted hoses/ or to tape mouth of nagging passengers
              **Knowledge is time consuming, exhausting and costly for a trained Tech.**

              Comment

              • Onetouch
                Technician

                50+ Posts
                • May 2008
                • 62

                #8
                Thanks Teckat. I won't forget that )

                Comment

                • teckat
                  Field Supervisor

                  Site Contributor
                  10,000+ Posts
                  • Jan 2010
                  • 16083

                  #9
                  welcome'
                  **Knowledge is time consuming, exhausting and costly for a trained Tech.**

                  Comment

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