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I had the same fault last wk, customers need to be told.. when the copier asks for toner ... give it toner!! chances are the noise and rotating wheel is copier toning itself back up having been starved by it's owner... i cured this by switching the machine off and back on again a few times to get the toner level back up in the DV unit.. worked for me.. you can also try beating the customer!! lol
Failing that.. follow Teckat's instructions or call your service agent.
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