cannot install Canon IR5570 with windows 7

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  • sikuswo
    • May 2025
    #1

    cannot install Canon IR5570 with windows 7

    Dear all,
    I need your help.
    I have canon IR5570. my computer use windows 7 32 bit. conection with lan cable.
    That i have done :
    1. Ping canon from PC. success.
    2. Ping PC from canon IR5570. Failed.
    3. I install CanonDriverConfigToolv3_32BIT.exe
    Canon U.S.A : Disclaimer
    success.
    4. Install PCL5e-c_6_v8.70_v6.70_Setup.exe
    Canon U.S.A : Disclaimer
    failed because the pc does not detect the presence of Canon IR5570.
    now, I cannot print or scan use to canon IR5570.
    What will I do to solve problem?

    Thank you.
    sigid from Indonesia
    Tags: 103, 1035, 275, 610, act, cable, canon, computer, controller, detect, driver issue, exceptions, file, install, intended, ir5570, lan, pal, pcl, pcl5e, ping, print, roller, sca, scan, setup, software, solve, stall, windows
    • JustManuals
      Field Supervisor

      5,000+ Posts
      • Jan 2006
      • 9838
      #2
      What version of Windows 7 are you running?

        Comment

        • sikuswo
          #3
          Originally posted by manuals4you
          What version of Windows 7 are you running?
          Windows 7 32bit

            Comment

            • sikuswo
              #4
              Originally posted by manuals4you
              What version of Windows 7 are you running?
              Dear manuals4you,
              I make personal massage for you but cannot enter becouse your massage is full.
              I need user guide or user manual (Not service manual) canon IR5570 to find solving problem. I have visited to your website, but i didn't get its. Could you give me link the file? I will pay with pay pal.
              Thank you.

              regards,
              sigid

                Comment

                • SCREWTAPE
                  East Coast Imaging

                  Site Contributor
                  2,500+ Posts
                  • Jan 2009
                  • 3396
                  #5
                  Originally posted by sikuswo
                  Dear all,
                  I need your help.
                  I have canon IR5570. my computer use windows 7 32 bit. conection with lan cable.
                  That i have done :
                  1. Ping canon from PC. success.
                  2. Ping PC from canon IR5570. Failed.
                  3. I install CanonDriverConfigToolv3_32BIT.exe
                  Canon U.S.A : Disclaimer
                  success.
                  4. Install PCL5e-c_6_v8.70_v6.70_Setup.exe
                  Canon U.S.A : Disclaimer
                  failed because the pc does not detect the presence of Canon IR5570.
                  now, I cannot print or scan use to canon IR5570.
                  What will I do to solve problem?

                  Thank you.
                  sigid from Indonesia
                  Are you using a patch cable directly connected to the PC.

                  If so, you should be using a crossover cable.

                  Just because you can't ping the copier doesn't mean its the driver issue.

                  It looks like you have a communication problem.

                    Comment

                    • teckat
                      Field Supervisor

                      Site Contributor
                      10,000+ Posts
                      • Jan 2010
                      • 16083
                      #6
                      Originally posted by sikuswo
                      Dear manuals4you,
                      I make personal massage for you but cannot enter becouse your massage is full.
                      I need user guide or user manual (Not service manual) canon IR5570 to find solving problem. I have visited to your website, but i didn't get its. Could you give me link the file? I will pay with pay pal.
                      Thank you.

                      regards,
                      sigid


                      What are Straight and Crossover cable/ info link below>>>

                      What are Straight and Crossover Cables
                      **Knowledge is time consuming, exhausting and costly for a trained Tech.**

                        Comment

                        • JustManuals
                          Field Supervisor

                          5,000+ Posts
                          • Jan 2006
                          • 9838
                          #7
                          You may have to upgrade your Windows 7 32 bit to Windows 7 Pro. I found a lot of my programs do not run on my new laptop with Win7 32.

                          HtH
                          Paul@justmanuals.com

                            Comment

                            • D_L_P
                              Self Employed

                              1,000+ Posts
                              • Oct 2009
                              • 1196
                              #8
                              This is in the connectivity forum too...
                              Originally posted by sikuswo
                              1. Ping canon from PC. success.
                              2. Ping PC from canon IR5570. Failed.
                              Originally posted by D_L_P
                              That's your problem right there, the copier can't talk to the PC. I think Vulkor called it, turn off your firewall and try it. You probably need to add an exception for simple file sharing and printing services.

                                Comment

                                • mrfixit51
                                  Lead Service Technician

                                  1,000+ Posts
                                  • Oct 2008
                                  • 1975
                                  #9
                                  Did this connection work before, say with windows xp? And now that you have changed to w7 it does not? All versions of w7 should handle basic connectivity the same...
                                  "Once a King, always a King, but once a Knight is enough!"

                                    Comment

                                    • blazebusiness
                                      SanDiegoCopierRepair.com

                                      Site Contributor
                                      1,000+ Posts
                                      • Apr 2010
                                      • 1250
                                      #10
                                      Originally posted by manuals4you
                                      You may have to upgrade your Windows 7 32 bit to Windows 7 Pro. I found a lot of my programs do not run on my new laptop with Win7 32.

                                      HtH
                                      Paul@justmanuals.com
                                      Communication / connectivity issue . No disrespect intended but Upgrading his version of Win 7 will not help this problem at all. Don't waste your time.
                                      Last edited by blazebusiness; 07-08-2010, 03:49 PM.
                                      sigpicAnything can be made to work if you fiddle with it long enough- San Diego Copier Repair.com

                                        Comment

                                        • D_L_P
                                          Self Employed

                                          1,000+ Posts
                                          • Oct 2009
                                          • 1196
                                          #11
                                          Originally posted by sikuswo

                                          1. Ping canon from PC. success.
                                          2. Ping PC from canon IR5570. Failed.
                                          Try disabling your firewall like Vulkor suggested.

                                            Comment

                                            • teckat
                                              Field Supervisor

                                              Site Contributor
                                              10,000+ Posts
                                              • Jan 2010
                                              • 16083
                                              #12
                                              Originally posted by sikuswo
                                              Dear all,
                                              I need your help.
                                              I have canon IR5570. my computer use windows 7 32 bit. conection with lan cable.
                                              That i have done :
                                              1. Ping canon from PC. success.
                                              2. Ping PC from canon IR5570. Failed.
                                              3. I install CanonDriverConfigToolv3_32BIT.exe
                                              Canon U.S.A : Disclaimer
                                              success.
                                              4. Install PCL5e-c_6_v8.70_v6.70_Setup.exe
                                              Canon U.S.A : Disclaimer
                                              failed because the pc does not detect the presence of Canon IR5570.
                                              now, I cannot print or scan use to canon IR5570.
                                              What will I do to solve problem?

                                              Thank you.
                                              sigid from Indonesia

                                              turn off Firewall or>>>>
                                              Make sure the firewall has file sharing enabled, and if applicable, add the copier's IP to the trusted zone.


                                              also if using ScanGear (Color Network ScanGear), add "SGTool.exe" to the firewall exceptions list.
                                              **Knowledge is time consuming, exhausting and costly for a trained Tech.**

                                                Comment

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