Image Runner 3570 RUI

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  • bobthecopierman
    Technician
    50+ Posts
    • Mar 2010
    • 53
    #1

    Image Runner 3570 RUI

    Have option turned on in "additional functions-system settings-RUI on.
    Go to customers comp and pull up IE. Put copiers ip address in address bar but still cant get the interface to come up. Says page cannot load.

    Any suggestions?
    Tags: address, copiers, customers, image, interface, page, set, settings, system, system settings
    • disam
      Technician
      50+ Posts
      • Sep 2008
      • 64
      #2
      try this, activate this option "accept the cookies"

        Comment

        • teckat
          Field Supervisor
          Site Contributor
          10,000+ Posts
          • Jan 2010
          • 16092
          #3
          Disable Firewall/ Check with IT People First
          **Knowledge is time consuming, exhausting and costly for a trained Tech.**

            Comment

            • costd
              Technician
              250+ Posts
              • Jan 2008
              • 409
              #4
              Check system software to ensure RUI was loaded (by checking version)? (not same as switching it on)

                Comment

                • bobthecopierman
                  Technician
                  50+ Posts
                  • Mar 2010
                  • 53
                  #5
                  Turned out RUI was not loaded on system software. Had to reload software and works fine now.
                  Thanks for the suggestions.

                    Comment

                    • CanonSco
                      Man About Town
                      250+ Posts
                      • Jul 2010
                      • 368
                      #6
                      A small addition to this.

                      I have an IRC1021 that I cant the RUI to work on. Either on the customers network ( the rest of their fleet, 40 or so machines inc 3x1021's works fine) or on my own laptop. With any browser.
                      I have loaded Sys Software up to Ver58.xx but still no joy.

                      Anyone had similar?

                      I Believe , again anyone confirm , that changing the location from UK to , say EU , and back is the equivalent of an all clear on these?
                      Yes, I am a nerd.
                      Gaming PC - check. Raspberry Pi - Check. Custom ROM on phone - check. Thick glasses - check.

                        Comment

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