Nethawk USB-Parallel

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  • Coling
    Technician
    • May 2009
    • 13

    #1

    [Misc] Nethawk USB-Parallel

    Hi
    I have installed SST4.24 on Windows 7, but found that the inf folder required to install the Nethawk cable is not showing in the service support tool folder. I am using the new cable (FY9-4368). I have also tried the older tools. Has anyone had the same problem?

    Thanks in advance.
  • SCREWTAPE
    East Coast Imaging

    Site Contributor
    2,500+ Posts
    • Jan 2009
    • 3396

    #2
    I don't think it supports windows 7

    I know that FY9-4368 supports vista with Service Support Tool (SST) v4.22 or later.

    Comment

    • Avalon
      RIkon Boy

      50+ Posts
      • Jun 2008
      • 53

      #3
      I run XP Pro and I had to install the Nethawk driver manually.I can mail it to you if you want to try it.

      Comment

      • SCREWTAPE
        East Coast Imaging

        Site Contributor
        2,500+ Posts
        • Jan 2009
        • 3396

        #4
        Its not supported for windows 7.

        Canon does not state it in any techpubs.

        I don't think device manager will detect it.

        Comment

        • teckat
          Field Supervisor

          Site Contributor
          10,000+ Posts
          • Jan 2010
          • 16083

          #5
          Originally posted by Coling
          Hi
          I have installed SST4.24 on Windows 7, but found that the inf folder required to install the Nethawk cable is not showing in the service support tool folder. I am using the new cable (FY9-4368). I have also tried the older tools. Has anyone had the same problem?

          Thanks in advance.
          Make sure u have the USB-Parallel Cable plugged into the computer, before install procedure.
          The INF folder is present in SST4.24>
          under_
          CANON\Service Support Tool\inf\USBPAdp

          The driver files for the USB-Parallel Cable are included with the Service Support Tool installation. They will be
          installed in the folder (for a default installation) “C:\Canon\ServiceSupportTool\inf\USBPAdp”.
          To install this driver so that the USB-Parallel Cable may be used, follow these directions (notice that the default driver
          selected by Windows will NOT be correct and will be over-ridden):

          ****Plug in the USB-Parallel Cable to the computer.


          Some balloons from the Task Bar will display showing that the computer recognizes the NetHawk USB-10 Cable and
          that USB Printing Support will be enabled.
          If this support had previously been enabled, the balloons will not display.
          Note:

          With Windows Vista, no specific driver is required since the OS built-in standard driver is used for the adaptor. This
          is applies to the USB-Parallel Cable (FY9-4368-000) only.

          Access the System Properties. This can be done by right-clicking on the My Computer icon or accessing the System
          Control Panel from Start Menu->Settings->Control Panel (Performance and Maintenance).
          Click on the Hardware Tab and then the “Device Manager” button.
          With the list of devices shown, select the “USB Printing Support” item under “Universal Serial Bus controllers”. With
          this item selected, select the Properties command from the Action menu.
          With the “USB Printing Support” properties window displayed, click on the Driver Tab. From here, click on the
          “Update Driver…” button to start the Hardware Update Wizard.
          When the Wizard starts, select the option “Install from a list or specific location” and click Next
          When this screen is shown, select “Don‟t search. I will choose the driver to install” and click Next.
          At this point, click on “Have Disk…”.
          This will bring up a dialog to select a location to search. Click “Browse…” to navigate to where the driver files were
          installed,
          “C:\Canon\ServiceSupportTool\inf\USBPAdp\”, and select the USBHWK.inf file. Click Open and then
          OK.

          the message about the driver not being digitally signed is normal. It is OK to
          install.
          Select the “NetHawk USB-10 Cable” driver and click Next.
          At this point, the driver files will be copied over to the System
          When the final screen is shown, click Finish.
          Note that the “USB Printing Support” item is now gone from the “Universal Serial Bus controllers” section of the
          Device Manager.

          Also note that a new “NetHawk Device” section has been created with a “NetHawk USB-10 Cable”
          item included.

          If the NetHawk section and item are not in the Device Manager, the USB-Parallel Cable will NOT
          function with the Canon utilities.
          Last edited by teckat; 08-15-2010, 05:41 PM.
          **Knowledge is time consuming, exhausting and costly for a trained Tech.**

          Comment

          • Coling
            Technician
            • May 2009
            • 13

            #6
            Hi. Thanks for the input. I found that it is supported in Windows 7 without installing any additional drivers.

            Thank you.
            Last edited by Coling; 08-16-2010, 11:00 AM.

            Comment

            • SCREWTAPE
              East Coast Imaging

              Site Contributor
              2,500+ Posts
              • Jan 2009
              • 3396

              #7
              Nice to know.
              Let us know how it'd worked out.

              Comment

              • teckat
                Field Supervisor

                Site Contributor
                10,000+ Posts
                • Jan 2010
                • 16083

                #8
                Originally posted by Coling
                Hi. Thanks for the input. I found that it is supported in Windows 7 without installing any additional drivers.

                Thank you.

                Canon always keeps techs in the dark, they should have updated that in latest SST 4.22 Manual, as I posted from it above ,it only states a note for Vista

                Thanks , Good Luck
                **Knowledge is time consuming, exhausting and costly for a trained Tech.**

                Comment

                • Coling
                  Technician
                  • May 2009
                  • 13

                  #9
                  Hi
                  It works 100% with Windows 7.

                  Comment

                  • teckat
                    Field Supervisor

                    Site Contributor
                    10,000+ Posts
                    • Jan 2010
                    • 16083

                    #10
                    Originally posted by Coling
                    Hi
                    It works 100% with Windows 7.

                    extra-715605.jpg

                    Us techs usually know more then Canon Support, it's all about trial & error, good work
                    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

                    Comment

                    • rickstapylton

                      #11
                      Re: Nethawk USB-Parallel

                      Hey just thought i would add that the part number you guys are talking about doesnt come up anything anymore, new part number: FY9-4154-000

                      Comment

                      • teckat
                        Field Supervisor

                        Site Contributor
                        10,000+ Posts
                        • Jan 2010
                        • 16083

                        #12
                        Re: Nethawk USB-Parallel

                        Originally posted by rickstapylton
                        Hey just thought i would add that the part number you guys are talking about doesnt come up anything anymore, new part number: FY9-4154-000

                        new cable is FY9-4368-000

                        USB-Parallel cable (FY9-4368-000) supports Windows Vista with Service Support Tool (SST) v4.22 or above.

                        USB-Parallel cable (FY9-4154-000)does not support Windows Vista regardless of the version of SST.
                        **Knowledge is time consuming, exhausting and costly for a trained Tech.**

                        Comment

                        • its_just_a_copier
                          Trusted Tech
                          • May 2011
                          • 132

                          #13
                          Re: Nethawk USB-Parallel

                          Originally posted by teckat

                          new cable is FY9-4368-000

                          USB-Parallel cable (FY9-4368-000) supports Windows Vista with Service Support Tool (SST) v4.22 or above.

                          USB-Parallel cable (FY9-4154-000)does not support Windows Vista regardless of the version of SST.

                          Has anyone had any success using an aftermarket USB-Parallel adapter with windows 7?

                          From what I'm hearing the FY9-4154-000 cable has recently become unavailable.

                          Comment

                          • teckat
                            Field Supervisor

                            Site Contributor
                            10,000+ Posts
                            • Jan 2010
                            • 16083

                            #14
                            Re: Nethawk USB-Parallel

                            NO
                            **Knowledge is time consuming, exhausting and costly for a trained Tech.**

                            Comment

                            • LALA

                              #15
                              Re: Nethawk USB-Parallel

                              Originally posted by teckat

                              new cable is FY9-4368-000

                              USB-Parallel cable (FY9-4368-000) supports Windows Vista with Service Support Tool (SST) v4.22 or above.

                              USB-Parallel cable (FY9-4154-000)does not support Windows Vista regardless of the version of SST.
                              I need a picture Nethawk USB-Parallel cable (FY9-4368-000)
                              ex_lala@ymail.com
                              thank you

                              Comment

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