[Misc] IR 2230 Fax problem

[tsb13]

I have a customer that has a ir2230 fax problem. Machine does not complete the handshake somtimes. Sometimes it connects and sometimes it doesn't. Have checked phone line, connectors, settings ect. no error code. It has me stumped. Any help would be greatly appericated. Thanks in advance.
tsb13

[teckat]

I have a customer that has a ir2230 fax problem. Machine does not complete the handshake somtimes. Sometimes it connects and sometimes it doesn't. Have checked phone line, connectors, settings ect. no error code. It has me stumped. Any help would be greatly appericated. Thanks in advance.
tsb13

Turn off the "Check for Dial Tone Before Sending" option on the imageRUNNER.

Press:
1. Press: Additional Functions
2. Press: Communications Settings
3. Press: TX Settings (under Fax Settings)
4. Turn off the option, "Check for Dial Tone Before Sending"
5. Shut down and restart the imageRunner

You Could have a faulty Modem PCB
have phone co. do a line test/or >>>>below

Basic tools and Procedures for Effective Fax Communication Diagnostics and Repair.


1] Complete Tool Kit: In addition to the basic tools (pliers, screw drivers, volt meter, etc) a good tool kit should also have an analog telephone (DTMF handset with dialer). The phone may be used accordingly:

-- To check that the fax line is working / functional.

-- To check for noise (humming, popping, clicking, static, etc.). Always have the customer listen to the noise. It is their responsibility to provide a noise-free, error-free channel.

-- To check for long distance and international dialing access (newly installed lines may not be programmed correctly).
-- To check for Pin Code access (not every operator is familiar with the required dialing sequences).

2] Telephone Line Voltages: Fax machines communicate over single line phone networks where the 'Ring' and 'Tip' voltages are always located across the two center terminals. Line voltages are checked accordingly:

on-hook voltage (phone is hung up)
--set the volt meter to 200 vdc
--should read within the 48vdc ~ 52vdc range

off-hook voltage (phone is off-hook and dial tone is generated)
--set the volt meter to 200 vdc
--should read within the 8 vdc ~ 12 vdc range

ringing voltage (incoming call)
--set the volt meter to 200 vac
--should read within the 75 vac ~ 105 vac range

3] RJ11-C Modular jack: Testing phone line voltages can be difficult if not impossible at times unless you can establish a really good connection to the phone line. The RJ11-C box can be used to establish a good connection.

--RJ11-C box with two female connectors (remove the cover and test with your meter across the red and green terminals). An additional phone cable is required.

--RJ11-C box with one male and one female connector; remove the cover and test with your meter across the red and green terminals).

4] Line Test Chart: This is usually requested by the technical support center when a Line Test is requested, or suggested. It may be any single-page document that has a lot of background, such that the transmission time exceeds two minutes.

5] A good pair of eyes: To detect additional equipment that may be connected to the line.

6] A good pair of ears: To detect unusual and additional connected devices or conversations on the fax line
.
7] Familiarity with fax modem signaling: This is helpful when determining if the responding modem is a fax or PC data modem.

[tsb13]

Thanks teckat. I will check these out in a.m.
tsb13