iR4570 E240 when loading system software

[Pete Gossett]

Hi everyone, it's been a couple years since I've spent much time with Canons, but I had a dead HDD in one and I'm having trouble getting the new one to work.

Originally I had an E602-001 code, which was temporarily resolved by performing HDD check and reloading system software. The code eventually returned, and I could not get it to clear again.

I've tried replacing the HDD with a good used unit(not from a Canon), a brand-new 20GB purchased locally, and the actual Canon part(FK2-4907-000). I have the latest system software downloaded from Canon(USenv4003), and the Service Support Tool recognizes that a new HDD has been installed & asks if I want to initialize it. However, regardless of which drive I've installed, I receive an error message with E240 in the top-right corner of the popup box.

Am I missing a step, or is there something else wrong???

[SCREWTAPE]

Did you try uninstalling and reinstalling the SST.

What version are you using?

Did you try reseating the bootrom and the dimm on the main controller?

[Pete Gossett]

I'll have to double-check which version of SST, but I just downloaded it about 2-weeks ago. I have not tried uninstall/reinstall, but I did reseat bootrom & DIMM.

[charm5496]

E240 can be anything from your main controller to your boot rom to the HDD you are trying to install. Depending on the version you are trying to load you might need a 40 GB HDD and not that 20. Same scenario happened when Canon upgraded the 5800 series to a newer version several years ago and you had to install the 80 GB HDD instead of the older 40. If it was working fine before you had the E602 I would grab a larger HDD and try that.

[Pete Gossett]

Is there any way to troubleshoot it to narrow it down before buying another(3rd) new HDD? Those are getting pricey!

[charm5496]

do you know the sub code by chance?
The E240 can be many things with communication on the main controller. It you could try reseating the connections on the board and the connection between the DC controller and the main controller as well.

[teckat]

Hi everyone, it's been a couple years since I've spent much time with Canons, but I had a dead HDD in one and I'm having trouble getting the new one to work.

Originally I had an E602-001 code, which was temporarily resolved by performing HDD check and reloading system software. The code eventually returned, and I could not get it to clear again.

I've tried replacing the HDD with a good used unit(not from a Canon), a brand-new 20GB purchased locally, and the actual Canon part(FK2-4907-000). I have the latest system software downloaded from Canon(USenv4003), and the Service Support Tool recognizes that a new HDD has been installed & asks if I want to initialize it. However, regardless of which drive I've installed, I receive an error message with E240 in the top-right corner of the popup box.

Am I missing a step, or is there something else wrong???

Make sure u have only ver. of SST on Laptop
Start SST
**Format HD/
after Format / Select and do an ALL_HDF

[Pete Gossett]

do you know the sub code by chance?
The E240 can be many things with communication on the main controller. It you could try reseating the connections on the board and the connection between the DC controller and the main controller as well.

This isn't actually a *copier* E240, it is the code that displays on the SST window. I've searched the knowledgebase, but it just suggests reseating the Bootrom & DIMM.

I have only installed the one version of SST on my PC, but I will uninstall/reinstall.

[mrfixit51]

If it has only been exhibiting this error since you did the format/system load, then it is doubtful that hardware beyond the hard drive would be at fault. Get a fresh version of the system software, uninstall it first from SST, reinstall it, and try again. If you are using the FK2-4907-000 drive, then all should be happy.

[charm5496]

This isn't actually a *copier* E240, it is the code that displays on the SST window. I've searched the knowledgebase, but it just suggests reseating the Bootrom & DIMM.

I have only installed the one version of SST on my PC, but I will uninstall/reinstall.

That changes everything. You are reading solutions for E240's on your copier in the knowledgebase. I would uninstall your SST and download and reinstall it again. I would also dump the firmware and reinstall it as well. You have a communication issue between your laptop and the copier while the SST is trying to load the firmware. Try using the "assist mode" when you get it connected and it should make things easier for you.

[teckat]

After u delete imageRUNNER 2270/4570/3570/2870 Firmware in SST PROGRAM /
**Make sure u dump entire imageRUNNER 2270/4570/3570/2870 folder in > Canon File Folder\SST System Software Folder\SST Files to completely remove traces of it/ then reload 4570 back in SST.



SST Error 240 is listed in SST ERROR Manual as= Error Response: Process has ended in error/
Error when Flashing Data other then FDIMMs

[Pete Gossett]

OK, another dumb question - I uninstalled SST and manually removed all the files for it, as well as system software, and re downloaded everything. Do I still need to put the System Software files in the NewROM folder, or if I browse to the Canon File Folder > SST System Software Folder > SST Files > iR2270_v40.03 will it work OK?

[Pete Gossett]

SST 2.jpg
After uninstalling/reinstalling, I keep getting these errors about the system software files on the left menu when I'm trying to upload them. Yet another dumb question - does SST work with Windows 7???

[teckat]

When u re-downloaded the Firmware it should have gone into NEW Rom folder/ then u open SST AND REGISTER it back in from that folder

[teckat]

[ATTACH=CONFIG]5925[/ATTACH]
After uninstalling/reinstalling, I keep getting these errors about the system software files on the left menu when I'm trying to upload them. Yet another dumb question - does SST work with Windows 7???

Go highlight DELETE FIRMWARE / on left side select anything under 2270/4570/3570/2870/& Higlight>delete>confirm with OK on right side.

U Need to then REGISTER from New Rom folder back in SST