[Error Code] iR3245 SERIES TONER SUPPLY UPDATE

[teckat]

Toner Not Being Supplied to Hopper Assembly

PRODUCTS AFFECTED / SERIAL NUMBERS AFFECTED:
Products Affected: Serial Numbers Affected:
imageRUNNER 3225 DFH20821 ~ DFH21679
imageRUNNER 3230 DFR04561 ~ DFR04722
imageRUNNER 3235i DGA15395 ~ DGA16215
imageRUNNER 3235 DFW08915 ~ DFW09268
imageRUNNER 3245i DHK08370 ~ DHK08842
imageRUNNER 3245 DHJ05226 ~ DHJ05506


countermeasure that concerns an issue with the toner supply
mechanism.

Two different symptoms will occur as a result of this issue:
1. When installing the imageRUNNER 3245 Series, performing service mode “Toner-S” will not
complete successfully.
2. After a customer replaces the toner cartridge, the message “Replace Toner Cartridge” does not clear.
These issues are caused by the Set Lever not traveling to the correct position to allow the Toner Bottle seal
to open.
SERVICING PROCEDURE:
Follow the procedure below to determine if the Set Lever is not in the proper position.
1. Remove the Delivery Tray [1].
T1.JPG
2. Upon removing the Delivery Tray, check the position of the Fan Gear, (FC5-1217-000) [5], in the photo below.

T2.JPG

The Fan Gear should be positioned as seen in Figure [A]. The position in Figure [B] is the incorrect position.
Canon USA Inc. will be offering a free parts distribution for the serial numbers affected.

[ A ]Correct Position [ B ] Incorrect Position
If the Fan Gear is in the incorrect position, replace the Set Lever (FC8-1126-000) with a new one.
T3.JPG

NOTE: Some engines have tape [4] wrapped around the set Lever Shaft [5]. Please remove the tape before
installing the new Set Lever.

SERVICE PARTS:
Description Part Number
1- New Set Lever FC8-1126-000

[SCREWTAPE]

Very informative.

[CanonSco]

Whats the date on this info. Has it just been released in the US?

I am pretty sure, will need to check later, that our machines have had this mod done from PDI for a while.

[SCREWTAPE]

9/9/10