IR3025 rebooting

[ReproKev]

Machine will reboot every few minutes - sometimes when idle, sometimes during copying (which leaves a power-on jam after rebooted).

This started happening after the machine was moved about 1/2 mile to their new location. Machine has no dents or obvious signs of shipping damage.

I have reseated all connectors for main and dc con, single ram chip, bootrom and hard drive with no change.

110K on meter, MN-Cont v23.01 DC-Con v3.04, has fax and usend in case it matters.

Customer is billable so I didn't want to start ordering a lot of parts (don't have a parts machine on hand for this model).
Any ideas?

[teckat]

Machine will reboot every few minutes - sometimes when idle, sometimes during copying (which leaves a power-on jam after rebooted).

This started happening after the machine was moved about 1/2 mile to their new location. Machine has no dents or obvious signs of shipping damage.

I have reseated all connectors for main and dc con, single ram chip, bootrom and hard drive with no change.

110K on meter, MN-Cont v23.01 DC-Con v3.04, has fax and usend in case it matters.

Customer is billable so I didn't want to start ordering a lot of parts (don't have a parts machine on hand for this model).
Any ideas?

Go in Additional functions>System Settings>Network settings>TCP-IP>Multicast Discovery and setting it to "off" (default is "on").

Power off the imageRUNNER for the changes to update on the machine. Power unit on.

[ReproKev]

Thanks for the reply.

Is this a common issue?
I'll talk the customer through it on the phone tomorrow morning and check back in the afternoon to see if it took care of the problem.

[SCREWTAPE]

Before the machine was moved, did it have this problem. I see you mention that it all started when it was moved.

Your HDD could've gotton damage.

[ReproKev]

This is a new customer for me. They told me it all started after the move and I'm inclined to believe them.

[SCREWTAPE]

I hear that.

Check service mode for any errors in the history .

[Canuck]

Could be bad HDD from move.Clear the RAM and check the ground clip on the silver registration roller.And re-install the firmware......this is a cheap start

[ReproKev]

I had the customer turn multicast discovery off yesterday morning and she thinks the machine was fine for the rest of the day (machine is in a hallway by itself, but she can usually hear when it reboots). Time will tell.

Thanks again.

[CanonSco]

Turning Multicast off might be a good shout , lets hope it is that.

BUT , I have had to replace 2 main controllers on these for randomly re booting.

[teckat]

I had the customer turn multicast discovery off yesterday morning and she thinks the machine was fine for the rest of the day (machine is in a hallway by itself, but she can usually hear when it reboots). Time will tell.

Thanks again.

Thumbs up.jpg

thanks, hope it works out

[junkiemanxl]

i did encounter the same problem as well. changed the HDD and did a reset and the symptom went away.

[teckat]

They had the customer turn multi-cast discovery off yesterday morning and she thinks the machine was fine for the rest of the day (machine is in a hallway by itself, but she can usually hear when it reboots). Time will tell.


poster fixed issue on suggestion above