Canon IRC 2380i scaning to email (gmail)

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  • melikyants
    Technician
    • Sep 2010
    • 13

    #16
    Originally posted by Mr Spock
    Also one thing missing so far is that the gmail account (on the gmail server) needs to be setup to work as a relay (outlook express settings) for this to work.

    Even if all the settings are correct at the machine if the account is not setup correctly then gmail will not the machine connect.
    Can you advice what excactly settings should be made on gmail account to work as relay?

    Comment

    • melikyants
      Technician
      • Sep 2010
      • 13

      #17
      Originally posted by SCREWTAPE
      It was the first thing i read, even before make post, and i think i made in same way, what i was showing in my first post.

      Comment

      • teckat
        Field Supervisor

        Site Contributor
        10,000+ Posts
        • Jan 2010
        • 16083

        #18
        Originally posted by melikyants
        I tested the connection as you wrote above, typed telnet smtp.gmail.com 587 and get the responde as next:
        220 mx.google.com ESMTP n40sm3690447weq.29[ATTACH=CONFIG]6244[/ATTACH]
        I think thats ok, at least no error message

        that means the Telnet test failed/ have u tried using port 25
        **Knowledge is time consuming, exhausting and costly for a trained Tech.**

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        • melikyants
          Technician
          • Sep 2010
          • 13

          #19
          Originally posted by teckat
          that means the Telnet test failed/ have u tried using port 25
          Yes ive tryied port 25 as well and the response is: 220 mx.google.com ESMTP w29sm3738281weq.42 (but why its not writing the error, or its an error?)
          And when im trying to make same things is the port 465 its giving me no answer, just black window.

          Comment

          • teckat
            Field Supervisor

            Site Contributor
            10,000+ Posts
            • Jan 2010
            • 16083

            #20
            Originally posted by melikyants
            Yes ive tryied port 25 as well and the response is: 220 mx.google.com ESMTP w29sm3738281weq.42 (but why its not writing the error, or its an error?)
            And when im trying to make same things is the port 465 its giving me no answer, just black window.
            u May find an answer here
            Server Fault
            **Knowledge is time consuming, exhausting and costly for a trained Tech.**

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            • Mr Spock
              Vulcan Inventor of Death

              1,000+ Posts
              • Aug 2006
              • 2064

              #21
              Originally posted by melikyants
              Can you advice what excactly settings should be made on gmail account to work as relay?
              login to gmail account and go to the following

              GmailHelp articlesTroubleshootingPOP › Outlook Express
              This will tell you how to setup "outlook express" to work with the gmail account and how to setup gmail to accept incoming and outgoing emails without loginning into gmail.
              It will also give you the settings that you plug into the machine (same as outlook express just different location)
              And Star Trek was just a tv show...yeah right!

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              • teckat
                Field Supervisor

                Site Contributor
                10,000+ Posts
                • Jan 2010
                • 16083

                #22
                poster > melikyants already been sent a link for GMAIL help/ needs to take advantage of that site
                **Knowledge is time consuming, exhausting and costly for a trained Tech.**

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                • melikyants
                  Technician
                  • Sep 2010
                  • 13

                  #23
                  Originally posted by Mr Spock
                  login to gmail account and go to the following

                  GmailHelp articlesTroubleshootingPOP › Outlook Express
                  This will tell you how to setup "outlook express" to work with the gmail account and how to setup gmail to accept incoming and outgoing emails without loginning into gmail.
                  It will also give you the settings that you plug into the machine (same as outlook express just different location)
                  Ohh you mean that, ive done it already, ofcourse i setup gmail in outlook before i started to do something. so thanks

                  Comment

                  • teckat
                    Field Supervisor

                    Site Contributor
                    10,000+ Posts
                    • Jan 2010
                    • 16083

                    #24
                    Originally posted by melikyants
                    Ohh you mean that, ive done it already, ofcourse i setup gmail in outlook before i started to do something. so thanks


                    Look Here > XFOR: Telnet to Port 25 to Test SMTP Communication

                    Basic Testing

                    Follow these steps to make sure that the host computer and the remote SMTP server can communicate. If you receive the following error message after you type any one of the following commands, the SMTP server does not recognize what you typed because of a syntax error or an erroneous command: 500 Command not recognized


                    Check the command and type it again or verify that you are communicating directly to a Microsoft SMTP server.

                    Note Microsoft Telnet does not permit you to use the Backspace key. If you make a mistake when you type a command, you must press ENTER, and then start a new command.

                    In the following steps, you run Telnet from the command line. To open a command line, Click Start, click Run, type cmd in the Open box, and then click OK.
                    1. You can start a Telnet session by using the Telnet command in the following format:

                      Note Press ENTER after you type each line. telnet servername portnumber
                      For example, type: telnet mail.contoso.com 25
                      Note You can replace servername with the IP address or the FQDN of the SMTP server that you want to connect to. Remember to press ENTER after each command.

                      If the command works, you receive a response from the SMTP server that is similar to the following: 220 site.contoso.com Microsoft Exchange Internet Mail Connector <version number of the IMC>


                      Note There are different versions of Microsoft SMTP or third party SMTP servers, and you may receive different responses from the receiving server. What is important is that you receive the 220 response with the FQDN of the server and the version of SMTP. Additionally, all versions of Microsoft SMTP include the term "Microsoft" in the 220 response.
                    2. Start communication by typing the following command: EHLO test.com
                      Note You can use the HELO command, but EHLO is a verb that exists in the Extended SMTP verb set that is supported in all current Microsoft implementations of SMTP. It is a good idea to use EHLO, unless you believe that there is a problem with the Extended SMTP Verbs.

                      If the command is successful, you receive the following response: 250 OK

                    3. Type the following command to tell the receiving SMTP server who the message is from: MAIL FROM:Admin@test.com
                      Note This address can be any SMTP address that you want, but it is a good idea to consider the following issues:
                      1. Some SMTP mail systems filter messages based on the MAIL FROM: address and may not permit certain IP addresses to connect or may not permit the IP address to send e-mail to the SMTP mail system if the connecting IP address does not match the domain where the SMTP mail system resides. In this example, that domain is test.com.
                      2. If you do not use a valid e-mail address when you send a message, you cannot determine if the message had a delivery problem, because the non-delivery report (NDR) cannot reach an IP address that is not valid. If you use a valid e-mail address, you receive the following response from the SMTP server: 250 OK - MAIL FROM Admin@test.com

                    4. Type the following command to tell the receiving SMTP server whom the message is to.

                      Note It is a good idea to always use a valid recipient SMTP address in the domain that you are sending to. For example, if you are sending to john@domain.com, you must be certain that john@domain.com exists in the domain. Otherwise, you will receive an NDR.

                      Type the following command with the SMTP address of the person you want to send to: RCPT TO: User@Domain.Com
                      You receive the following response: 250 OK - Recipient User@ Domain.Com

                    5. Type the following command to tell the SMTP server that you are ready to send data: DATA
                      You receive the following response: 354 Send data. End with CRLF.CRLF
                    6. You are now ready to start typing the 822/2822 section of the message. The user will see this part of the message in their inbox. Type the following command to add a subject line: Subject: test message
                      Press ENTER two times. You do not receive a response from this command.

                      Note The two ENTER commands comply with Request for Comments (RFC) 822 and 2822. 822 commands must be followed by a blank line.
                    7. Type the following command to add message body text: This is a test message you will not see a response from this command.
                    8. Type a period (.) at the next blank line, and then press ENTER. You receive the following response: 250 OK

                    9. Close the connection by typing the following command: QUIT
                      You receive the following response: 221 closing connection

                    10. Verify that the recipient received the message that you sent. If any error event messages appear in the application event log, or if there are problems receiving the message, check the configuration or the communication to the host.



                    Advanced Testing

                    In addition to the basic testing steps that are listed in this article, you can use a delivery receipt to test mail in both directions. You can use this method to verify that the SMTP server can accept an inbound connection and generate a delivery receipt back to the sender to test outbound connectivity of the SMTP server.

                    To request a delivery receipt for the test message, see step 4 in the "Basic Testing" section of this article to make sure that the information provided is a valid e-mail address that can receive the delivery receipt. Then in step 5 in the "Basic Testing" section of this article, type the following command in the Telnet session: RCPT TO:User@Site.Domain.Com notify=success,failure
                    Last edited by teckat; 09-19-2010, 05:16 PM.
                    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

                    Comment

                    • teckat
                      Field Supervisor

                      Site Contributor
                      10,000+ Posts
                      • Jan 2010
                      • 16083

                      #25
                      How to use Telnet to test an Internet Mail Connection

                      http://support.microsoft.com/kb/196748
                      **Knowledge is time consuming, exhausting and costly for a trained Tech.**

                      Comment

                      • melikyants
                        Technician
                        • Sep 2010
                        • 13

                        #26
                        Thank you all, i made it, thanks God, it was more easier than i thought, i make ping for smtp.gmail.com, found the ip adress , made ping for this ip as well on the canon and after that put it in settings for email/i-fax in the field for smtp as numbers, and its worked. THanks to all.

                        Comment

                        • Herrmann
                          Senior Tech

                          Site Contributor
                          500+ Posts
                          • Jan 2006
                          • 792

                          #27
                          as i said.....dns problem
                          glad you made it
                          If sometimes you feel a little useless, offended and depressed always remember that you were once the fastest and most victorious sperm of hundreds of millions!

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                          • melikyants
                            Technician
                            • Sep 2010
                            • 13

                            #28
                            Originally posted by herrmann
                            as i said.....dns problem
                            glad you made it
                            Not dns, it was an smtp problem in setting for email/i-fax. where you should replace the name of the smpt.gmail.com by IP adress.

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                            • teckat
                              Field Supervisor

                              Site Contributor
                              10,000+ Posts
                              • Jan 2010
                              • 16083

                              #29
                              Originally posted by melikyants
                              Not dns, it was an smtp problem in setting for email/i-fax. where you should replace the name of the smpt.gmail.com by IP adress.

                              Head duh.jpg

                              it always pays to slow down , review & note what needs to be done, before we proceed with anything.
                              good pick-up
                              **Knowledge is time consuming, exhausting and costly for a trained Tech.**

                              Comment

                              • Canuck
                                Tech Specialist

                                1,000+ Posts
                                • Nov 2007
                                • 1713

                                #30
                                Originally posted by melikyants
                                Thank you all, i made it, thanks God, it was more easier than i thought, i make ping for smtp.gmail.com, found the ip adress , made ping for this ip as well on the canon and after that put it in settings for email/i-fax in the field for smtp as numbers, and its worked. THanks to all.
                                This is step one in troubleshooting......communication with the SMTP server.....glad it works now

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