Canon IR5065 Error code

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  • Zoollanderhu
    Technician

    50+ Posts
    • Aug 2010
    • 76

    #1

    Canon IR5065 Error code

    Hi Guys!
    Unfortunatelly we've met with an error code at a Ir5065. We don't have a clue where shoudl we start to find the problem. Anyway the Errorcode is: E000001-0010.
    Thank you for your helps
    Norbert
  • Fer
    Trusted Tech

    250+ Posts
    • Nov 2009
    • 267

    #2
    Never heard of IR5065, maybe u mean 5075 instead, fast b/w machine. E001 means overheat of fixing thermistor, most probably the roller is jammed bij folded piece of paper. Other problem could be a worn lower roller bearing preventing the fixing from turning around.

    Comment

    • sweet.persona
      Engineer
      • Nov 2009
      • 411

      #3
      hello

      If after resetting the error and you still get the error code than the fixing film for the IR-5065 will have to be replaced and the error will have to again be reset. The part that is supposed to be getting hot is bad and only that part will need to be replaced.

      For the IR-5070, the error code is that the heater is not getting hot. If the error has a 0000 sub code then the thermistors may need to be replaced or the DC Controller. Most likely the heater itself is not bad because thay should last the life of the copier. Try doing an error reset by going into service mode. Additioan function key, 2&8 at the same time and then Additional function key. Slect copier, then function, clear, err. If it goes back into the error the above items may need to be replaced. Good Luck. 0010 sub code is that the copier has been turned off and on without restting the error.
      A GREAT PLACE TO WORK - A GREAT PLACE TO GROW!


      DAMENE ABDEL AZIZ
      DJELFA

      Comment

      • Canuck
        Tech Specialist

        1,000+ Posts
        • Nov 2007
        • 1713

        #4
        5055,5065,5075....same machine pretty well. There is not a fixing film in this model. It uses induction to heat the upper fuser roll. Replace the thermistor assembly with the newer style if it doesnt already have it. You have to find out what error happened before the E001-010...probably E001-001

        Comment

        • Zoollanderhu
          Technician

          50+ Posts
          • Aug 2010
          • 76

          #5
          Thanks
          We'll try it.

          Comment

          • Zoollanderhu
            Technician

            50+ Posts
            • Aug 2010
            • 76

            #6
            Thanks you.

            Comment

            • teckat
              Field Supervisor

              Site Contributor
              10,000+ Posts
              • Jan 2010
              • 16092

              #7
              Originally posted by Fer
              Never heard of IR5065, maybe u mean 5075 instead, fast b/w machine. E001 means overheat of fixing thermistor, most probably the roller is jammed bij folded piece of paper. Other problem could be a worn lower roller bearing preventing the fixing from turning around.
              imageRUNNER ADVANCE


              The Canon iR 5065/N black and white multifunctional high productivity office printer, offering management controls, enhanced security and is network ready.
              **Knowledge is time consuming, exhausting and costly for a trained Tech.**

              Comment

              • teckat
                Field Supervisor

                Site Contributor
                10,000+ Posts
                • Jan 2010
                • 16092

                #8
                Originally posted by Zoollanderhu
                Thanks
                We'll try it.


                Try this first> after re-set> ERROR CLR
                E001-0000/0001/0003
                Copier > Option > CUSTOM > TMP-TBL set to -2
                Copier > Option > Image Fixing
                FN-ENTMP set to -2 (if problem persists set to -4)
                FX-S-TMP set to -2 (ITOP Adjust for plain paper 1)

                For Heavy 1, 2, 3, or Thin paper:

                Copier > Option > Image Fixing > TMP-TBLxx (Adjust the paper type that is having the issue.)
                FN-ENTMP set to -2 (if problem persists set to -4)
                FX-S-TMPxx -2 (Adjust ITOP for proper paper type)

                Turn copier OFF / ON


                OR
                disassembling / re-assembling the fuser unit and re-installing it into the machine. After re-assembly the temperature never rose above 216 degrees Celsius. OK !!!!!!!!!!
                **Knowledge is time consuming, exhausting and costly for a trained Tech.**

                Comment

                • SCREWTAPE
                  East Coast Imaging

                  Site Contributor
                  2,500+ Posts
                  • Jan 2009
                  • 3396

                  #9
                  Originally posted by Fer
                  Never heard of IR5065, maybe u mean 5075 instead, fast b/w machine. E001 means overheat of fixing thermistor, most probably the roller is jammed bij folded piece of paper. Other problem could be a worn lower roller bearing preventing the fixing from turning around.
                  IR5065.
                  Attached Files

                  Comment

                  • Zoollanderhu
                    Technician

                    50+ Posts
                    • Aug 2010
                    • 76

                    #10
                    Originally posted by teckat


                    Try this first> after re-set> ERROR CLR
                    E001-0000/0001/0003
                    Copier > Option > CUSTOM > TMP-TBL set to -2
                    Copier > Option > Image Fixing
                    FN-ENTMP set to -2 (if problem persists set to -4)
                    FX-S-TMP set to -2 (ITOP Adjust for plain paper 1)

                    For Heavy 1, 2, 3, or Thin paper:

                    Copier > Option > Image Fixing > TMP-TBLxx (Adjust the paper type that is having the issue.)
                    FN-ENTMP set to -2 (if problem persists set to -4)
                    FX-S-TMPxx -2 (Adjust ITOP for proper paper type)

                    Turn copier OFF / ON


                    OR
                    disassembling / re-assembling the fuser unit and re-installing it into the machine. After re-assembly the temperature never rose above 216 degrees Celsius. OK !!!!!!!!!!
                    Wooow
                    Really Really appreciate your comment.
                    We'll try your tipps.
                    Thank you
                    Norbert

                    Comment

                    • Fer
                      Trusted Tech

                      250+ Posts
                      • Nov 2009
                      • 267

                      #11
                      We don't have those in the Netherlands, just 5055 and 5075. I still think the most probable cause is a jammed roller by paper or worn lower bearing.

                      Any comments on the new Lower rollers with the bearings allready pressed on?

                      Comment

                      • SCREWTAPE
                        East Coast Imaging

                        Site Contributor
                        2,500+ Posts
                        • Jan 2009
                        • 3396

                        #12
                        Originally posted by Fer
                        Any comments on the new Lower rollers with the bearings allready pressed on?
                        So far so good over here in the states.

                        That's strange that you don't have the 5065. Its expected to happen however, marketing I guess.

                        Comment

                        • Fer
                          Trusted Tech

                          250+ Posts
                          • Nov 2009
                          • 267

                          #13
                          Had 3 5055/5075 die on me within a short period. Kept returning with E001 after a few day's. I replaced the Thermistors, machines where fine after. 500k on the counter

                          Strange enough, those same thermistors lasted for 1,5-2m on the 5570.

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