CLC 3220 scanning issue

[Copier Doc]

Hi guys,
Customer has CLC3220 with Fiery.
Installed Network Scan gear, go to import document from microsoft word, scanner is recognised ok, click on scan to pull document from copier & then the CLC shuts down & reboots!!!
Suggestions appreciated because its driving me nuts!!!

[Fer]

Try the fiery remote scan instead.

[Copier Doc]

Sorry should have said, same issue there aswell Fer, as soon as you try & pull the scan the machine reboots

[teckat]

Hi guys,
Customer has CLC3220 with Fiery.
Installed Network Scan gear, go to import document from microsoft word, scanner is recognised ok, click on scan to pull document from copier & then the CLC shuts down & reboots!!!
Suggestions appreciated because its driving me nuts!!!

take the memory dimms out of 3220 clean ends and re-seat them

or clear & re-enter the IP address/ then re boot

[SCREWTAPE]

Is that the only time the machine reboots?

Does this happen when you print?

Are you putting the machine online. You didn't mention that step.

[Copier Doc]

Hi Screwtape,

yes the machine is online & no it doesnt happen when it prints only when you attempt a scan.
Teckat, I will give that a try on Monday, Thanks

[macuk]

Had same issue, customer had new computer with windows 7. after installng fiery scan both CLC3200 kept rebooting. Connected old xp machine and it worked ok. customer now using xp machine to scan in.

[Copier Doc]

Thanks for your input macuk, I have taken CLC off network & connected directly to laptop running XP & same issue happens.

[SCREWTAPE]

Are you using a color network scangear tool.

[Copier Doc]

Hi Screwtape, the version I am using is Canon Color Network ScanGear V2.12.

[CanonSco]

Do you have another program you can pull it into?

Full Adobe , Scan/Fax viewer under XP ?

[Copier Doc]

Thanks for your reply CanonSco, to be honest i have only tried microsoft applications to pull scans, i.e. Word, Powerpoint etc...
The Issue has been the same on these.
Im assuming you are referring to something like PaperPoint??

[CanonSco]

Yes , although im sure you can with Scan/FAx viewer under XP.

Had issues with machine / pc crashes down to scanner name being too long / incompatible with Word.
Also had CLC Fiery issues with Appletalk being turned on.

[Canuck]

Are we talking CLC or IRC? CLC3220?

[SCREWTAPE]

Are we talking CLC or IRC? CLC3220?

Same machine I believe.