Canon iR 2200 - ScanGear installed, Test works, but no Scanner installed

[HughOD]

I must be missing something.

We have an imageRunner 2200. I have the ScanGear Tool v2.2.1 installed. I have detected the printer / scanner properly (10.10.15.250). I select it, and test. All is good.

If I go to any scanning software (Adobe Acrobat, Word, MS Fax & Scan, etc)... there is no twain device available for scanning.

Doesn't the Window OS have to detect a scanner? I have tried this on Server 2003 and Windows 7... and can't seem to get the OS to know there is a scanner is there.

Any help would be GREATLY appreciated!

Thank you,

Hugh

[SCREWTAPE]

Did you put the machine online?
On the imageRUNNER, press the Scan button. Press Online.

[HughOD]

Did you put the machine online?
On the imageRUNNER, press the Scan button. Press Online.

Yes... but still no scanner device able to be selected on either Win 7 or Server 2003.

[SCREWTAPE]

Typically, when a driver installation appears to finish successfully but doesn't actually install, the problem can be traced to users' rights.

[HughOD]

I'm there server admin on both machines. So I don't see it being user rights. I'm just plain perplexed.

[SCREWTAPE]

From MS you go 'From Scanner or Camera' select network scan gear. If that option is missing then its a microsoft issue.

[SCREWTAPE]

Are you using these steps below.

1. Launch Microsoft Word.

2. Select Insert -> Picture -> From Scanner or Camera.

3. On this screen, make sure that the Network ScanGear is selected.

4. The next step is to select Custom Insert.
*** It is important NOT to select the Insert button as this will result in a blank scanned page.

5. At this point the Network ScanGear Tool will open and you can proceed with the scan.

[SCREWTAPE]

Check out this article.

How to insert scanned images in Office 2007 and Office 2003 Programs

[HughOD]

There are no scanners showing up on either machine. On Server 2003: If I go to Control Panel, Scanners and Cameras... no device is listed there. On Windows 7, does not show up under Devices & Printers.

I have a hard time saying a Microsoft issue... as it happend on multiple machines and multiple OS's. The driver is not being installed by the Canon software, from what I can tell.

[SCREWTAPE]

There are no scanners showing up on either machine. On Server 2003: If I go to Control Panel, Scanners and Cameras... no device is listed there. On Windows 7, does not show up under Devices & Printers.

I have a hard time saying a Microsoft issue... as it happend on multiple machines and multiple OS's. The driver is not being installed by the Canon software, from what I can tell.

From the MS app do you see this.

[HughOD]

Screwtape... I know you are trying to help... and I appreciate it... but you aren't reading what I am writing.

I understand how to scan a document with applications. The problem is that when I go to scan, there is no scanner listed.

Capture.PNG

[SCREWTAPE]

Screwtape... I know you are trying to help... and I appreciate it... but you aren't reading what I am writing.

I understand how to scan a document with applications. The problem is that when I go to scan, there is no scanner listed.

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Hey just making sure all the steps are covered.

Have you tried to reinstall the Network scan gear tool.

[HughOD]

Yes... but no help. I have now tried this on 6 different machines. 3 XP SP3, 2 Win7, 1 Server 2003. None of them get the scanner as an installed device.

[SCREWTAPE]

Where did you download this driver from?

[HughOD]

Canon U.S.A. : Support & Drivers : imageRUNNER 2200