Ir a 9070 pro e 021 0101/0102

[worthy67]

hi
there are no delay jam codes as i know of just the Error code and the customer only prints to it .

we have tried both Bypass & deck it runs ok as heavy 2 stock

its on mainly Mac environment with a couple of PCs as well .

i agree with you its sounding more and more like a software glitch.

[teckat]

hi
there are no delay jam codes as i know of just the Error code and the customer only prints to it .

we have tried both Bypass & deck it runs ok as heavy 2 stock

its on mainly Mac environment with a couple of PCs as well .

i agree with you its sounding more and more like a software glitch.

You need to establish a process of elimination during an error code issue.
***Has the customer tried this while pressing the print key on control panel.

When u register Coated in Deck or Select Coated for Bypass -
the print engine is signaled to respond at 1/3 speed.

All Error, Jam & Alarm codes need to be viewed > is service mode !



You did not answer, is the coated paper ever picked up in either location- Deck/Bypass ?

[worthy67]

hi
just to let you know whats happening

we have ordered a DC con 2 days ago still not arrived now the machine does E021 0101 on every stock customer very p**sed off only had the machine 3 weeks.
we have esculated the call ,they cant come out until next tuesday.
Canon have D.O.A the machine now due to amount of problems in the 3 weeks

[teckat]

hi
just to let you know whats happening

we have ordered a DC con 2 days ago still not arrived now the machine does E021 0101 on every stock customer very p**sed off only had the machine 3 weeks.
we have esculated the call ,they cant come out until next tuesday.
Canon have D.O.A the machine now due to amount of problems in the 3 weeks

now it's on all paper locations ?

Have tech investigate that E021 Developing Sleeve Drive Motor error procedure /for Yellow Developing Assembly I posted

[worthy67]

hi yes its happening now from all locations , any stock, any size of paper

i will get him to check out the that procedure posted

thanks for your help