Hard drive report needed

[kuby]

Well I have been asked to come up with a hard drive report on used copiers that we get back in trade stating that the hard drives in the copiers have been erased, partition deleted, reformatted, and reloaded. Also needs to include if the customer wants us to give them the hard drive and what is the cost. I will see what I can come up with, any suggestions?

Thanks

[mrfixit51]

We discussed this a couple months back. My advice, is that the customer should bear the cost of the replacement hard drive, and the hour of time to accomplish this task at your normal billable rates, if they insist on possession of the hard drive. This is needed because the butcher buyers need a working machine for resale. Customers should be assured that formatting the drive and reloading system software will hide any personal data from any but the most determined snoop. On the newer models, I believe from 2270 series onward, the ability to clear the data areas is present in the management area of Functions. This blows out everything, including LMS licenses, MEAP etc. It basically turns the copier back into a virgin.

Make sure these customers are purchasing one of the two ways to protect themselves on their future purchase with either encryption or hard drive erase options.

[costd]

Seems straight forward to me. Just make a checksheet listing: Customer, Make, Model, then a checksheet format erased, partiticon deleted etc. Have box for if customer wants the HDD. If yes, list the Canon Part number and customer cost + labor charge. Then tech signs he/she acomplished the above work and give to billing for invoicing and the HDD to shipping.

BTW: MrFixit is right on. When a customer wanted a 100% guarantee - we installed a new HDD, loaded system software, physically destroyed the disk, and sent a really nice bill.

[teckat]

Well I have been asked to come up with a hard drive report on used copiers that we get back in trade stating that the hard drives in the copiers have been erased, partition deleted, reformatted, and reloaded. Also needs to include if the customer wants us to give them the hard drive and what is the cost. I will see what I can come up with, any suggestions?

Thanks

READ THIS PDF.

Hard Drive Security Init.pdf

[kuby]

Teckat, do you know if the hard drives can be read by regular computer software, ie. Windows, Dos, Linux, Unix, or is it a unique software altogether. If it is unique what is the operating system and what bit is it? Can not find anything on the operating system software as to what it uses.

Thanks

[teckat]

Teckat, do you know if the hard drives can be read by regular computer software, ie. Windows, Dos, Linux, Unix, or is it a unique software altogether. If it is unique what is the operating system and what bit is it? Can not find anything on the operating system software as to what it uses.

Thanks

Don't think that is possible, think it's unique -
will see if I can pry something from my Canon Engineering friend

Canon is very secretive when it comes to it's product line software

[kuby]

Thanks, I have Banks and other people asking. Info will not be distributed, you can email me if you find out anything. You have my address.

Thanks again

[KenB]

Basically all MPFs and printers use a VERY proprietary version of Linux, and it is always ROM based.

I highly doubt that you'll ever get any more info than that.

[mrfixit51]

I fancy myself to be an above average bit-head, and even before the whole fiasco went up this last summer, I tried to access pulled hard drives to see what I could see. Under windows, most of the partitions are unreadable. I even tried some forensic software to see what I could pry out of the drive, and I was never able to produce any data of any use. I believe it is a great deal to do with the fact that the fellow in the news story runs his own company providing digital security solutions. (I emailed him after researching him online, and he was fairly forthright in stating that the news people were over simplifying the process and overstating the problem. Imagine that, a news story not getting all the facts right...) I believe it is much to do over nothing, but the customers don't thinks so,,,, and we know who is always right!

[kuby]

Yea, I figured the "average Joe" would not be able to get info off the drive. But with security issuses people are freaking out. Have a few customers that will not let us leave with the hard drive in the copier. I have looked at the drives and could not access any information on them. Tried software that is suppose to get the info off the drive and still nothing.

[teckat]

Yea, I figured the "average Joe" would not be able to get info off the drive. But with security issuses people are freaking out. Have a few customers that will not let us leave with the hard drive in the copier. I have looked at the drives and could not access any information on them. Tried software that is suppose to get the info off the drive and still nothing.

Average Joe = "No" that's right.
News stations/& reporters will now jump on anything which has to do with security. HDD procedures are now written into contracts.

If it's easier to hack into a companies system, why would they waste time with a printers HDD.

Funny thing is, I have not even seen a follow up or heard a peep on Printer HDD Security since that TV report.
Don't think criminals are sneaking around companies/removing covers & ripping out HDD.
They are also not buying u warehouse lots of printers to get the HDD, and Leading companies don't have time to sit around a crack each one.

[Tricky]

READ THIS PDF.

[ATTACH]7485[/ATTACH]

Great info thanks

Does this initialize all data settings get rid of license options like universal send and pcl kits ?

We usually do the service mode / function / system / check type 1 + 2 + 3 clear as this gets rid of the print logs and what the customer cant see isn't going to hurt them.

edit re - read thread

This blows out everything, including LMS licenses, MEAP etc. It basically turns the copier back into a virgin.

.

[KenB]

If the customer is going to be that "intense" about you wiping the hard drive clean, remove the drive(s), and have him pay you for new drives, along with your time and expertise to properly reload.

This way there is absolutely no doubt, and it's the end of the discussion.

If he's that worried about it, a few hundred bucks shouldn't matter that much to him.

Quite frankly, I've had it up to my eyeballs with this BS. Some customers are demanding 100% security from us, but not willing to pay for it.

Thanks a pantload CBS; 90% of this is because you embellished an otherwise mundane "non-story".

End of rant...

[teckat]

not sure about LMS,
It's a good idea to have your LMS info saved to the PC or on paper- in case it needs to be transferred thru Canon

HDD “Initialize All Data/Settings” is supported by the following Devices:
iR 105+ /9070/ 8070/ 6570/ 5570/ 5070/ 4570/ 3570/ 2870/ 2270
iR 7105/ 7095/ 7086/ 5075/ 5065/ 5055/ 5050/3245/3235/3230/3225/3045/ 3035/ 3030/ 3025
iR C5068/ C5058/ C6870U/ C5870U/ C3170U/ C3170i
CiR C5185/ C5180/ C4580/ C4080/ C3480/ C3380/ C3080/ C2880/ C2550/ imagePRESS C1

[charm5496]

Great info thanks

Does this initialize all data settings get rid of license options like universal send and pcl kits ?

We usually do the service mode / function / system / check type 1 + 2 + 3 clear as this gets rid of the print logs and what the customer cant see isn't going to hurt them.

edit re - read thread

All of your LMS information will still be in the machine after running the initialize all data settings on the device.