Canon C5045

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  • masterchill
    Trusted Tech

    100+ Posts
    • Jul 2005
    • 100

    #1

    [Misc] Canon C5045

    Have a canon c5045 that will drop off of the network in the morning and customer has to turn machine off then on and it will start to work. There IT guy says he has monitored the network traffic from the machine and says the machine is producing to much traffic and gets kick off. It there something i should turn off. I know you can browes the network from the machine so i am wondering if that option may be the issue if the machine is always searching the network . Thanks for any input im not real fimilar with canon on the network side.
  • Fer
    Trusted Tech

    250+ Posts
    • Nov 2009
    • 267

    #2
    Try to turn off Preferences > Network > Multicast Discovery

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    • mrfixit51
      Lead Service Technician

      1,000+ Posts
      • Oct 2008
      • 1975

      #3
      I would turn off Multicast Discovery, it is located in 2 places I believe. Network settings, and somewhere else in that general area. If I were wiser I could bird-dog you right to it, but it is Friday evening,,, and I am tired!
      "Once a King, always a King, but once a Knight is enough!"

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      • Canuck
        Tech Specialist

        1,000+ Posts
        • Nov 2007
        • 1713

        #4
        Turn off SNMP at copier and Drivers

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        • mrfixit51
          Lead Service Technician

          1,000+ Posts
          • Oct 2008
          • 1975

          #5
          Originally posted by masterchill
          Have a canon c5045 that will drop off of the network in the morning.
          Has this been resolved???
          "Once a King, always a King, but once a Knight is enough!"

          Comment

          • masterchill
            Trusted Tech

            100+ Posts
            • Jul 2005
            • 100

            #6
            I turned off the multi cast and i have not heard back from the customer so it looks like that did it.

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            • mrfixit51
              Lead Service Technician

              1,000+ Posts
              • Oct 2008
              • 1975

              #7
              We experienced some of that issue,, and that is how we resolved it. Hope yours continues to behave!
              "Once a King, always a King, but once a Knight is enough!"

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