STT & Windows Vista

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  • ar6565
    Technician

    50+ Posts
    • Apr 2008
    • 94

    STT & Windows Vista

    I know that SST v4.32 is the latest.
    Did any SST verision (installed with Windows Vista) could flash IR5000S.
    Or should I use Windows XP only?
    Thanks
  • teckat
    Field Supervisor

    Site Contributor
    10,000+ Posts
    • Jan 2010
    • 16092

    #2
    Originally posted by ar6565
    I know that SST v4.32 is the latest.
    Did any SST verision (installed with Windows Vista) could flash IR5000S.
    Or should I use Windows XP only?
    Thanks


    As per the new v4 Service Support Tool Manual, Windows Vista 32 bit is now supported with Service Support Tool v4.04 or higher-to v4.33Ez

    Some technicians were able to get it working on Windows Vista PCs by using the following workaround. This is not officially supported by Canon.

    1. Go to the C:/Program Files > Service Support Tool > Warehouse.
    2. Copy the two files BPCHOST.INI and FIRMDESC.TXT into the Service Support Tool folder. Now you should be able to launch SST and use to flash on Vista.
    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

    Comment

    • jit

      #3
      Sir,
      Can u please send me SST for win xp compatible for Canon ir 3300 as I wish to repair the error code 602-0003 with system CD of 3300 my mail id is: amarpuri6@gmail.com, thanx in advance

      Originally posted by teckat
      As per the new v4 Service Support Tool Manual, Windows Vista 32 bit is now supported with Service Support Tool v4.04 or higher-to v4.33Ez

      Some technicians were able to get it working on Windows Vista PCs by using the following workaround. This is not officially supported by Canon.

      1. Go to the C:/Program Files > Service Support Tool > Warehouse.
      2. Copy the two files BPCHOST.INI and FIRMDESC.TXT into the Service Support Tool folder. Now you should be able to launch SST and use to flash on Vista.
      Last edited by Guest; 12-25-2010, 07:30 AM. Reason: reply mail id missing

      Comment

      • ar6565
        Technician

        50+ Posts
        • Apr 2008
        • 94

        #4
        Please note TECKAT:
        That means I'll overwrite these two files (BPCHOST.INI and FIRMDESC.TXT) that already in the same folder (Service Support Tool).
        Is that right?
        I have SST v432Ey.

        Comment

        • teckat
          Field Supervisor

          Site Contributor
          10,000+ Posts
          • Jan 2010
          • 16092

          #5
          Originally posted by ar6565
          Please note TECKAT:
          That means I'll overwrite these two files (BPCHOST.INI and FIRMDESC.TXT) that already in the same folder (Service Support Tool).
          Is that right?
          I have SST v432Ey.

          if they are there already in v4.32- no need to/ for vista 32 bit-
          **Knowledge is time consuming, exhausting and costly for a trained Tech.**

          Comment

          • ar6565
            Technician

            50+ Posts
            • Apr 2008
            • 94

            #6
            Originally posted by teckat
            if they are there already in v4.32- no need to/ for vista 32 bit-
            It seems that SST doesn't support flashing via parallel port with Vista.

            Comment

            • teckat
              Field Supervisor

              Site Contributor
              10,000+ Posts
              • Jan 2010
              • 16092

              #7
              Originally posted by ar6565
              It seems that SST doesn't support flashing via parallel port with Vista.
              It is now possible to flash imageRUNNER products requiring a parallel port connection with Windows Vista using service support tool v4.22E and the USB to Parallel cable, FY9-4368-000





              imageRUNNER 2200 / 2220N / 2220i / 2800 / 3300 / 3300i / 3320N / 3320i / 5000 / 5000i / 5020 / 5020i / 6000 / 6020 / 6020i / 7200 / 8500 / 85 / 105 installing Nethawk Cable Drivers

              When installing the Nethawk cable it may not be recognized by the operating system in Device Manager.


              Open Windows Device Manager and check to see if a line for Nethawk Device appears in the Device Manager window.

              If it does not appear in the Device Manager screen, expand the Universal Serial Bus controllers line by clicking on the + and check to see if plugging the cable into another usb port will help Windows sense the cable. If it does sense it you will see a line with "USB Printing Support" on it.

              Right click on the "USB Printing Support" line and choose "Update Driver".

              In the next screen choose "No, not this time" and click on "Next".


              In the next screen choose "Install from a list or specific location (Advanced)" and click on "Next".





              In the next screen choose "Don't search. I will choose the driver to install." and click on "Next".




              Click on the HAVE DISK button below.



              Click on the BROWSE Buttton below.



              The driver will normally reside in the C:\ProgramFiles\ServiceSupportTool\inf\USBPAdp folder. Browse down through the folders until you see the driver name (usbhwk.inf) then click on the OPEN button.



              Click the OK button below.




              In the next screen choose "NetHawk USB-10 Cable" below and click on "Next".



              Driver installation should begin.



              In the next screen click "Finish"



              The NetHawk device should now appear on its own line in the Device Manager screen.




              **Knowledge is time consuming, exhausting and costly for a trained Tech.**

              Comment

              • ar6565
                Technician

                50+ Posts
                • Apr 2008
                • 94

                #8
                Please bit by bit TECKAT:
                Is it possible to flash imageRUNNER (IR5000s) via parallel port connection with Windows Vista using service support tool v4.22Et or higher.
                Thanks

                Comment

                • teckat
                  Field Supervisor

                  Site Contributor
                  10,000+ Posts
                  • Jan 2010
                  • 16092

                  #9
                  I never tried it/
                  if you have a parallel port on your Laptop + SST + Vista 32bit + 50000 Firmware= give it a shot


                  imageRUNNER 5000 Series
                  Service Support Tool/devices that are supported in which of the download modes
                  Serial(Downloader PCB=No
                  Parallel To Parallel=Yes
                  USB To (Parallel,USB)=Yes
                  Network(Ethernet TCP/IP)=No
                  USB Flash Drive= No


                  It is now possible to flash imageRUNNER products requiring a parallel port connection with Windows Vista using service support tool v4.22E and the USB to Parallel cable, FY9-4368-000

                  v4.22Et=The use of the new USB-Parallel adapter (FY9-4368-000) with Windows Vista and Service Support Tool v4.22Et is now supported.
                  Last edited by teckat; 12-26-2010, 01:34 AM.
                  **Knowledge is time consuming, exhausting and costly for a trained Tech.**

                  Comment

                  • ar6565
                    Technician

                    50+ Posts
                    • Apr 2008
                    • 94

                    #10
                    English Language

                    Thanks very much.
                    English is not a mother tounge for some people.

                    Comment

                    • Aashish

                      #11
                      Plz,
                      any one send me sst 4.33/4.32
                      on my gmail account aashis.canon@gmail.com
                      and ir 5570 firmware files
                      plz..plz..plz..plz.

                      Comment

                      • teckat
                        Field Supervisor

                        Site Contributor
                        10,000+ Posts
                        • Jan 2010
                        • 16092

                        #12
                        Money-handout.jpg

                        Pay Up
                        **Knowledge is time consuming, exhausting and costly for a trained Tech.**

                        Comment

                        • rarroyo23
                          Junior Member
                          • Feb 2016
                          • 7

                          #13
                          Help,

                          Can please send me SST 4.33Ez compatible for Canon ir 3300 as I wish to repair the error code 602-0001 with system CD of 3300 my mail id is: rarroyo23@gmail.com, thanks so much

                          Comment

                          • sittingpretty
                            Technician
                            • Sep 2015
                            • 34

                            #14
                            Re: STT & Windows Vista

                            Lately I needed to flash my IR5000d and I used parallel port to flash. Os is windows XP. Remember to install d driver for ur image runner then ur SSTs firm should exactly have registered the same machine model. And a tricky part of detecting ur new hdd...u must edit the ift file in the hddformat folder via notepad to prevent an error inthe format stage. Then d rest will go smoothly.

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