Reset settings off P-Print/Copy Service Report

[Tricky]

The extent of what I have done I have listed.

If there are any more "basic" questions I have, I will ask them... if that's ok.

Yeah thats fine, your comment did kind of wind me up a bit but I'm feeling better now

[teckat]

**Knowledge is time consuming, exhausting and costly for a trained Tech.**

When a Customer wants to hang all over me while I'm working, I simply ask them to please leave until I am finished.

Canon Authorized Field Technicians, have to bust their ass in school, take time away from home, be a Salesperson/Field Tech/keep up with all the new technology/be an answer person-etc-etc~~~~~~~~~~~

[mrfixit51]

These copiers require maintenance at normal intervals, and the older they get, the more service they will require. If you make changes to the machine, the servicing person is going to be handicapped when they come, because things are not as they left them, so they could end up having to re-invent the wheel every time they show up to service the copier.

[tbone56]

Well, I called the tech. Took him about 24hrs to get out here. Went through some stuff, all just fluff and filler, ended up do a dc-conn clear and that fixed it right up. He was very nice and even let me watch and ask questions.

Thanks for the help and sorry if I upset anyone.

[mrfixit51]

Not upset here, at least not me, just pointing out the value of allowing the trained personnel do the work. There is usually slippage involved in the ITB assembly that is the initial cause of the problem. If you read the forum and search the 3200 series on this subject you will find lots of info regarding this issue.

[tbone56]

Cool and yes, I appreciate a trained personnel and their service as well.

I knew the problem was with the clear becuase of what the image looked like. It was the exact same thing as the last error. The black was the only color out of alignment and not on the entire image.

I did read about that and checked it out, cleaned it off... no luck The tech even put a knew one on and it didn't help.

Hopefully, I'll be good to go for a while.

[teckat]

Well, I called the tech. Took him about 24hrs to get out here. Went through some stuff, all just fluff and filler, ended up do a dc-conn clear and that fixed it right up. He was very nice and even let me watch and ask questions.

Thanks for the help and sorry if I upset anyone.

A tech traveled 24hrs. , to end up doing a DCON clear !!! , I hope the tech ran off 200 test prints then checked for belt drift on PG 6

Curious ? where are u located ?
What is the volume on your machine ?

[tbone56]

No no. Not traveled 24 hours. I called in and was put on the "list" of calls and it took the company 24+ hours to get a tech here. Their only about 20 mins away. We in Texas. So far, had the machine 1.5 years and have almost 1 million prints.

[teckat]

with that volume, u should invest in a service contract

[tbone56]

That's what they tell me everytime and each time I show them the numbers and they scratch their heads and wonder why anyone does a service contract. With the amount of money we save not being in one, we could just buy a couple new printers each year.

[teckat]

That's what they tell me everytime and each time I show them the numbers and they scratch their heads and wonder why anyone does a service contract. With the amount of money we save not being in one, we could just buy a couple new printers each year.

That makes no sense at all/ on High Volume Machines
A service contract is all about reliability in the company you deal with.
In my Company, most contracts are all inclusive ones on [Service-All Parts-Networking set ups-] you only pay for print/copy monthly volume clicks/ Toner/Oil/Starter/Waste Bottles.

[tbone56]

And that's how they reply.

Trust me. In my situation, paying per print and being on a contract, does not make sense.

[charm5496]

you might feel that way because you are only looking at the cost of what your prints are costing you, but what are you going to do when a major board fails or a drive assembly needs replacing and the repair time is going to be 4 - 5 hours?
How are you going to run prints on a machine that is down and you can't repair it?
The equipment is only going to get more complicated and the electronics are not getting anymore reliable unfortunatley. You are gambling with your business and income which in my opinion is risky. You can build your cost in as the contracts now are usuallly locked in on price for 5 years and include toner, parts, staples and a 4 hour response time in most cases.

[tbone56]

I just had a new rep out here last month trying to show us new machines and contracts. When we showed her the numbers, she shook our hand and left.

At the price she was selling the new versions of our machine, we could have brought 4 and we have only been printing for a year.

Any parts or consumables costs for this machine still don't warrent a contract. We've even replaced the fuzer twice, 2 new itb's, couple hundred toners, 20 drums, rollers... etc. and were still better off.

If anyting major happens, then were simply going to buy a new machine and use this one for back up.

Even being down a couple days, we still smoke our competitors in turn-around time.

What's your lowest "pay-per-print" price your company offers?

[teckat]

1 cent per page** for monochrome and about 9 cents per page for color prints.
**Dependent upon page volume per month.