[Misc] What defines the best service in todays MFP industry?

[Guest]

Nowadays, is it giving the customer the bare minimum,or,for an extra (advantage) price, give them what they want, however number of workstations need drivers installed on?

or

Charge for scans?

or

PM the machine every 6 months ?

or

Fit pikey parts and keep your costs to the bone?

or

switch on E-Maintenance and charge for the "benefit" ?

Discuss please.....

[JR2ALTA]

I don't know what you are asking.

But I think you should give the best service/parts/supply you can while maintaining a profit. That takes a certain acumen for business and numbers.

None of that even matters if you're not selling machines, in most companies CPC pretty much zeros out the cost of service, gotta sell, sell, sell.

[Guest]

I guess what I am trying to ask is... what separates your companys service from your competitors?
They all talk a good game, but with the internet now used as the price guide,so the sell, sell, sell is that much harder, service is a big deal breaker.
Experienced, multi skilled techs, not just fire fighters i guess?

[teckat]

1.Word of mouth in the Industry
2.Honesty
3.Performance

[DAG COPIERS & COMPUTERS]

YES, teckat has summarized it all.
And remember to ALWAYS GIVE MORE TO THE CUSTOMER IN SERVICE VALUE THAN THE MONEY YOU TAKE FROM HIM; & Render the service in a spirit of HARMONY. Then " the word of mouth " will spread like bushfire among potential customers.