[Error Code] Canon IR3100C Error code E000020-0493 When cleaning

[Penelope Wakeham]

Hi,
I get Error E000020-0493 when trying to clean inside main unit.
Should I be very worried?
It's printing, but very stripey.

Is there anything I can do to improve the quality? Other than getting a new machine of course - I'm aware of the opinions of the 3100 most of you hold!
Regards,
Penelope

[THUK]

hi is it just the black that is stripey or is it all colours-the error could relate to your drum out of life or one of the colour devs.

[teckat]

Hi,
I get Error E000020-0493 when trying to clean inside main unit.
Should I be very worried?
It's printing, but very stripey.

Is there anything I can do to improve the quality? Other than getting a new machine of course - I'm aware of the opinions of the 3100 most of you hold!
Regards,
Penelope

how is/old the Black Developer unit ?//

check CL7 -Toner supply clutch {FH6-5005-000
& Drive Gear for damage

[Penelope Wakeham]

Hi, Well, it's a large area of red I'm concerned about. Which would involve magenta, yellow and possibly a bit of the others.

BUT the error comes up when I try to do a clean. I press 'start' and the clock goes round for a bit and then I get the 'turn off and on again' and the error code. (Which I have done half a dozen times)

Bear in mind I have no tech skills so don't know the jargon. I'm afraid finding the 'Toner supply clutch' is beyond me. However, I am quite practical and willing to have a go.
Regards, Penelope

[THUK]

hi,is it colour bands from left to right coming out on your docs.It could be just the ITB cleaning blade which is one of the copier problems the 3100 has.

[Penelope Wakeham]

Hi Thuk,
It's black smeary lines running parellel to the long side of an A3 colour copy. I've done a bit of cleaning bits and pieces and it seems ok again!
Still won't do an internal clean though - just locks out.
Regards,
Penelope

[Penelope Wakeham]

Marc! - good to hear from you.

Yes thanks, I had manufactured another IP address somehow and was trying to use the wrong one.

This cleaning thing - does it mean it won't do a internal clean because there is something wrong with the drum? Why won't it even have a go?

I obtained a service manual but it doesn't actually help to identify the fault very well. It says (as I understand it) error of the type 02 and with XX93:
'leakage from toner buffer inside developeing assembly, damage to sensor' ATR sensor do you think?
Not that I know what one of those is!

Anyway, I have no money at the moment and it is working of sorts. Thank you for ebaying for me though - I will save it so I know what to get later.
Regards, Penelope

[Penelope Wakeham]

Hi Canon.Tech,
Thank you for that. You have explained it very clearly for me. Especially the using lots of toner - V expensive!
So I'll start saving for a new drum.
If anyone comes across one, let me know. Is Ebay best or are there any other, more copier related, places you know of?
Regards, Penelope

[glasstec]

hi penelope have read your post,i can get parts for this model quite easy can also get you a drum and colour devs let me know i can email you pricing for parts/consumables.

[Penelope Wakeham]

OK, so now I am confused!

I have just printed an A3 page with 3 broad black horizontal stripes. The white came out clean and clear of drag marks.
So then I did the same with cyan, yellow, magenta and cmyk black. Again all produced clean white between the colour bands.
So why does it give me dirty stripes across a mixed colour print? It just doesn't make sense!

Regards, Penelope

[Penelope Wakeham]

Hi glasstec,
Thanks, I'll remember that. I'll be in touch once I'm sure what I need. Not so sure about the drum now. See post about black horizontal stripes.
Regards,
Penelope

[teckat]

Replace the black developer unit

overtone issue