Tech question quiz

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  • charm5496
    Service Manager

    Site Contributor
    1,000+ Posts
    • Apr 2008
    • 2387
    #16
    copy button broken or not responding
    Accidents don't just happen. They must be carelessly planned.

      Comment

      • zoraldinho
        teacher-guide-expert-guru

        Site Contributor
        5,000+ Posts
        • Mar 2008
        • 5002
        #17
        Originally posted by charm5496
        copy button broken or not responding
        That's really obvious.Think harder.Customer suddenly can't copy or send fax any more.
        If it ain't broke, don't fix it
        A picture is worth a thousand words

          Comment

          • charm5496
            Service Manager

            Site Contributor
            1,000+ Posts
            • Apr 2008
            • 2387
            #18
            and this is something that a customer without access to service mode messed up?
            Accidents don't just happen. They must be carelessly planned.

              Comment

              • charm5496
                Service Manager

                Site Contributor
                1,000+ Posts
                • Apr 2008
                • 2387
                #19
                scanner is online???? therefore you cannot copy, fax or scan using universal send!
                Accidents don't just happen. They must be carelessly planned.

                  Comment

                  • zoraldinho
                    teacher-guide-expert-guru

                    Site Contributor
                    5,000+ Posts
                    • Mar 2008
                    • 5002
                    #20
                    Originally posted by charm5496
                    and this is something that a customer without access to service mode messed up?
                    exactly.
                    If it ain't broke, don't fix it
                    A picture is worth a thousand words

                      Comment

                      • costd
                        Technician

                        250+ Posts
                        • Jan 2008
                        • 409
                        #21
                        Scanner online ????



                        Actually had a 2 hr drive for one like this.

                          Comment

                          • teckat
                            Field Supervisor

                            Site Contributor
                            10,000+ Posts
                            • Jan 2010
                            • 16083
                            #22
                            Originally posted by zoraldinho
                            Don't think like Einstein.Wrong again.

                            U can not Fax out if the Fax Driver is disabled "OFF"

                            >>>>>User has Printer set to "ONLINE"

                            KarmaCop-311x322.jpg
                            **Knowledge is time consuming, exhausting and costly for a trained Tech.**

                              Comment

                              • TCA TECH
                                Trusted Tech

                                Site Contributor
                                100+ Posts
                                • Mar 2009
                                • 104
                                #23
                                Doc feeder unpluged

                                ooPS didn't read it all, that was pretty good
                                Copiers are only as good as there last service

                                  Comment

                                  • zoraldinho
                                    teacher-guide-expert-guru

                                    Site Contributor
                                    5,000+ Posts
                                    • Mar 2008
                                    • 5002
                                    #24
                                    Originally posted by charm5496
                                    scanner is online???? therefore you cannot copy, fax or scan using universal send!
                                    bingo

                                    bingo.jpg
                                    If it ain't broke, don't fix it
                                    A picture is worth a thousand words

                                      Comment

                                      • costd
                                        Technician

                                        250+ Posts
                                        • Jan 2008
                                        • 409
                                        #25
                                        Sorry. I did not see that Charm had already answered it. As I said though, I have had that issue with an account 2hrs away. Second time, same account, I did a phone fix.

                                          Comment

                                          • charm5496
                                            Service Manager

                                            Site Contributor
                                            1,000+ Posts
                                            • Apr 2008
                                            • 2387
                                            #26
                                            Originally posted by zoraldinho
                                            bingo

                                            [ATTACH=CONFIG]8539[/ATTACH]
                                            Thanks for the head scratching yesterday afternoon zoraldinho...lol
                                            This was actually pretty fun though...
                                            Accidents don't just happen. They must be carelessly planned.

                                              Comment

                                              • teckat
                                                Field Supervisor

                                                Site Contributor
                                                10,000+ Posts
                                                • Jan 2010
                                                • 16083
                                                #27
                                                Sorry, I meant to say "SCANNER" instead of "PRINTER OnLINE"

                                                Am Old, can't think and type at same time
                                                **Knowledge is time consuming, exhausting and costly for a trained Tech.**

                                                  Comment

                                                  • charm5496
                                                    Service Manager

                                                    Site Contributor
                                                    1,000+ Posts
                                                    • Apr 2008
                                                    • 2387
                                                    #28
                                                    I think you do better than most Teckat!!!
                                                    Accidents don't just happen. They must be carelessly planned.

                                                      Comment

                                                      • WOETC
                                                        #29
                                                        Got caught with that one early in my Canon Career, Never again. Whenever I install a machine with a Send kit I get rid of the scan button.

                                                          Comment

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