Hi all,
I don't normally work on copiers, but one of the companies we support is having trouble getting in touch with their normal copier tech. The office manager there routinely adds "client numbers" to the machine. She does this by going to the copier's IP address in a web browser and then clicking "Add. Func.". She can get to the main copier page, but when she clicks on "Add. Func." it prompts for a username and password. The password box is the standard internet explorer password prompt. We have tried several combinations using "admin" or "administrator" as the username, and then using the password she knows to get into the copier on the physical key panel, but nothing seems to let us in to that page.
This just starting happening, before she would click "Add. Func." and it would just let her into the page, no password prompt appeared.
Does anyone know what password it is asking for, or if this is some sort of malfunction with the copier, or if there is some way to reset the password it is asking for?
I don't normally work on copiers, but one of the companies we support is having trouble getting in touch with their normal copier tech. The office manager there routinely adds "client numbers" to the machine. She does this by going to the copier's IP address in a web browser and then clicking "Add. Func.". She can get to the main copier page, but when she clicks on "Add. Func." it prompts for a username and password. The password box is the standard internet explorer password prompt. We have tried several combinations using "admin" or "administrator" as the username, and then using the password she knows to get into the copier on the physical key panel, but nothing seems to let us in to that page.
This just starting happening, before she would click "Add. Func." and it would just let her into the page, no password prompt appeared.
Does anyone know what password it is asking for, or if this is some sort of malfunction with the copier, or if there is some way to reset the password it is asking for?
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