IR1025if Network Settings

[Innov8tive1]

I set up a new IR1025if last week and I found some strange things when setting up the network settings.
I turned DHCP off and input the IP address given to me by the IT tech. for the office I was at. This was done under the "network settings" heading (number 9 I believe). When I was having problems setting up the print drivers I went to confirm that the address was correct I went to "display IP address" and found that it was not the address I had input. Went back to the "network settings" and found that the IP address WAS the one I had input.
What gives? We don't do a lot of Canon (although we are a dealer) so I have very little experience setting one up on network.

[costd]

I suspect you forgot to power cycle after you set the IP. System will not know so it prints the old IP. After power cycle changes should be reflected.

[Innov8tive1]

I suspect you forgot to power cycle after you set the IP. System will not know so it prints the old IP. After power cycle changes should be reflected.

Nope, tried power cycling after setting the IP, same result

I was able to get it printing using the IP address that was there but I am just curious as to why it says one thing in the IP setup menu and another thing in the config. ?

[Innov8tive1]

That document may help although it is a different display. The 1025 has a smaller display without touch screen.

[mrfixit51]

When you print out the data list in service mode:

#REPORT

#REPORT OUTPUT

SYSTEM DATA LIST

around page 6 or 7 it lists the IP that is setup in the copier. Does the printout reflect the correct IP you want entered?

[Innov8tive1]

Gensys, what I meant was, the document you referred me to does not address my question specific to the IR 1025.........I am familiar with internet protocol (IP)!

[Innov8tive1]

When you print out the data list in service mode:

#REPORT

#REPORT OUTPUT

SYSTEM DATA LIST

around page 6 or 7 it lists the IP that is setup in the copier. Does the printout reflect the correct IP you want entered?

I have not looked. As stated above, I do not do a lot of Canon even though we are a dealer and most of the Canon machines we do are not networked. I'm just trying to get my head around this machine.

[Innov8tive1]

I am really not sure what a sales brochure has to do with my question. Please stop posting things I can't use.

[gensys]

I have not looked. As stated above, I do not do a lot of Canon even though we are a dealer and most of the Canon machines we do are not networked. I'm just trying to get my head around this machine.

For this year in a network & internet has included many models of Canon iR & I see it function without issues.
Chek all IP & reboot your mashin

[D_L_P]

Nope, tried power cycling after setting the IP, same result

There are 2 power switches on this model which one did you use to cycle power?




There are only 2 reasons it won't hold the settings. One is bad firmware, but since you can print I don't think that's the issue.

The other and most common is using the "on/off" button control panel, which doesn't lock in the changes. It has to be the "main" switch on the right side.

[Innov8tive1]

Yes, I used the main switch on the right side. This is something we have to do with Sharp copiers to make the network settings "stick".

[D_L_P]

Thanks, I just wanted to make sure we were on the same page.

Another common problem with the 1025 series is the firmware and ROM's. I believe the "i" series have the usb stick for extra memory.
If it does have the USB stick, try booting up without the USB stick once. Then power off and put it back in and boot again.
Sometimes forcing it to "find" the usb fixes issues.

Or you may need to just replace the USB memory or ROM pcb.

[CanonSco]

This a IR1024 derivative machine I presume? ( no 1025 model here )

I seem to remember that "view IP" is DHCP only and network settings is for fixed IP. On these you can have DHCP on and when you do a user data list print it is all zeros, but the machine has picked up an address under "view IP".

I presume you can ping the machine on the view IP address?. Sounds like DHCP is still on.

Or have I misunderstood the OP?

[Innov8tive1]

This a IR1024 derivative machine I presume? ( no 1025 model here )

I seem to remember that "view IP" is DHCP only and network settings is for fixed IP. On these you can have DHCP on and when you do a user data list print it is all zeros, but the machine has picked up an address under "view IP".

I presume you can ping the machine on the view IP address?. Sounds like DHCP is still on.

Or have I misunderstood the OP?

No you did not misunderstand, that is what I'm talking about. I think the problem is just me being unfamiliar with the machine and not a problem with the machine. I did have DHCP turned on at one point and that is probably where it got the "view" IP address from. But then I turned DHCP off and set in the IP address as requested by their network tech. and I did power the machine off then on (with the main switch on the right hand side) and the machine was not reachable with the new IP address but it was with the original one.
I too had thought that maybe DHCP was still turned on but in checking I found that it was not.
I will have to re-visit the machine to confirm that I did everything in the right order. I am able to print to it on the network but we are now trying to set up scanning but to do that I first need their network tech. to set up some folders on the server.

[Borsody75]

When I install a brand new iR1024 (European version of iR1025), or have same problems like you, I make "all clear" from the service mode.