[Misc] leonard garcia

[leonardo7]

I have a Canon IR 2270 that is giving me a resending message everytime I scan to email.
I have checked the network and every setting is OK.
I need to print out a send report for the error messages.
Can anyone refresh my memory as to where I can find these?
Email: rosary87@gmail.com
Phone: 956-498-7737
Thanks

[mrfixit51]

Bottom of the op panel screen, select Monitor, select Send, select Log, and you should find a Print Log button...

[leonardo7]

I checked the log on the send part and on the faxes it says OK but on the scan to email all it shows is NG, no error number.
Any suggestions?

[charm5496]

Go to the RUI of the device click on job status>then log under send job area. This will give you a list of all errors that have occured when trying to use the send function

[leonardo7]

The computer is giving me a The Remote UI is not able to be used message. How would I do this on the copier.
Thanks

[charm5496]

Set the RUI to On, under Additional Functions, System Settings, Remote UI.

[teckat]

Remember>>>>>some companies do not allow/disable RUI from their computers, even when u turn it on at the IR- best to ask them> I run into this all the time

[mrfixit51]

I checked the log on the send part and on the faxes it says OK but on the scan to email all it shows is NG, no error number.
Any suggestions?

Go into service mode, FAX > SSW > SW1 and set least significant bits 0 and 1(the ones all the way to the right) from 0 to 1. Then your printed list will give you the failure codes for fax and send NG's...

00000000 ---> 00000011

[leonardo7]

I keep getting a 995 everytime I send something.

[charm5496]

995 error is where the user deleted the job. You need to send a scan job and let it error out on its own

[leonardo7]

# 995

The reservation for the transmission has been
cancelled.

As necessary, start over.
How can I do that or does the email provider do that?
Thanks

[leonardo7]

I keep getting a 995 everytime I send something.

I also get a 752 reading when I don't cancel.

[kuby]

#752 [SMTP] Sending to e-mail server

Cause Remedy

-

The SMTP server name or the IP is not correct.
-The server is down or not functioning.
-The network is down or the server is not reachable.
-The domain name or the from E-mail address is not
configured properly.
-The ISP (internet service provider) might be blocking port 25.
-The E-mail SMTP server might be using port other then 25.
-There might be too many hops to the E-mail SMTP server.
-Check the SMTP server name or IP address.
-Check the network status.
-Check that the server is up and running.
-Check that you have a valid DNS server IP address.
-Check that you have the proper email domain name, and
the from E-mail address is configured in your machine.
-Check that the SMTP server is operating properly.
-Check and verify that the customers ISP (internet service
provider) is not blocking the use of port 25 to other E-mail SMTP
server that might not be part of the ISP provider.
-Check , verify and confirm that the E-mail SMTP server that the
customer is trying to use is not requiring SMTP port to be other
then port 25, if so then configure the Canon machine with the
correct SMTPTXPN port number required by that E-mail SMTP
server that the customer is trying to use.
-From a command prompt (DOS screen) type: TRACERT <Email
server name or IP address> make note of how many hops it
takes to get to the E-mail server.

Notes:

Please use Microsoft Outlook Express (

DO NOT USE OUTLOOK) to test, verify and confirm the correct requirements for the E-mail
server that the customer is trying to use to send E-mail. You can bring up Microsoft Outlook Express by clicking START > RUN then
type MSIMN and click OK. Then create an E-mail account using the information that was provided to you and try to send an email
from MS Outlook Express.

[leonardo7]

I found that out yesterday. Thanks. The error code I get is 752 when it errors out. I checked with the service manual and it states that the SMTP connection has failed.
I have had my IT guy check it out with another machine (lanier ld 160) and the scan to email works fine.
Is there a setting on the canon that has to match or do I have to call the email provider to give me that information for the canon IR 2270?

[teckat]

The imageRUNNER is capable of changing the port numbers used for sending mail using SMTP, receiving mail using SMTP, and receiving mail using POP3. These port numbers can be changed as part of system administration so that they can be placed under network control. This capability is available in the latest versions of mn-cont software.
There is no need or requirement to change these port numbers. The defaults are normally fine.



If it is necessary to change the settings to meet a user's network environment (router or firewall settings, etc), make sure to change the settings according to instructions given by the user's system administrator.

For the imageRUNNER 105 / 2220i / 3300i / 3320i / 5020i / 6020i / 7200 / 8500 models, perform the following steps:
To Change the Port Settings:
Enter Service Mode (Additional Functions, 2 and 8 simultaneously, then Additional Functions), then hit COPIER, OPTION, BODY.

For the imageRUNNER 105+ / 2270 / 2870 / 3570 / 4570 / 5570 / 6570 / 8070 / 9070 / 7086 / 7095 / 7105 / 3025 / 3030 / 3035 / 3045 / 5050 / 5055 / 5065 / 5075 / 3225 / 3230 / 3235 / 3245 and imageRUNNER C2620 / C3100 / C3170 / C3200 / C3220 / C5800 / C6800 / C5870 / C6870 / C3080 / C2880 / C3380 / C3480 / C4080 / C4580 / C5180 / C5185 and All imagePRESS Series models, perform the following steps:
1. Press Additional Functions, 2 and 8 at the same time, and then Additional Functions again.
2. Press Additional Functions and then press 2.

This will put you in Service Mode Level 2.
3. Select Copier, Option, Body .


For the imageRUNNER 2010F and Laser Class 700 Series models, perform the following steps:
1. Press Additional Functions or Data Registration.
2. Select Fax Settings.
3. Select LAN Settings.
4. Select Mail User Setting.
5. Select Port No.

For the imageRUNNER 2018i / 2022i / 2030i / 2016i / 2020i and 1023iF, perform the following steps:
1. Press Additional Functions.
2. Select Network Settings.
3. Select TCP/IP Settings.
4. Select Port Number Settings.
5. Select SMTP TX or SMTP RX

The configurable ports will be listed as follows:
SMTPTXPN: SMTP TX Port No. (Default = 25).
SMTPRXPN: SMTP RX Port No. (Default = 25).
POP3PN: POP3 RX Port No. (Default = 110).
Acceptable values are 0 to 65535, in increments of 1.

* Note - You cannot change the SMTP port number if an imagePASS is connected to the copier.

UPDATE: you can change the SMTP port number on the copier if the imagePASS H1/J1/S1/S2 is connected.