anybody can teach me a little bit how to setting and use scan to email and i-fax function? i had several machine like irc3100/3200 and ir3570/4570 that have this function but i don't know how to use it. regards...
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At the copier:
Additional Functions-> System Settings-> E-mail/I-Fax Settings.
From the RUI:
Enter copier's IP address in web browser-> Additional Functions-> Custom Settings->E-Mail/I-Fax
SMTP Server - Enter your Exchange server's Ip address
E-mail Address-Enter any e-mail address, example ourcopier@mydomain.com (this will show up as the sender)
POP Server- Leave blank
POP Address- Leave blank
POP Password- Leave blank
Auth./Encryption
User/Password- Valid user/pass for exchange server
Allow SSL[SMTP]- if applicable
In the past I haven't had any problems using SMTP with an exchange server, most want the SSL though. If you need to change the SSL port it is done in service mode.
Scan to email
1- SMTP server u can name ( mail.myisp.com ) or ip address
2- Default Gateway
3- DNS server address
4- A valid email address must be assigned to the machine put the address in both the machine address and the administrator address locations
5- If they are on a Domain put the domain in the DNS Domain ( mycompany.com )
After entering all of the above correctly reboot machine, and test. The above assumes that your machine is already on the network and you can print and browse to it, and the SMTP does not require Authentication.
TROUBLESHOOTING EMAIL ISSUES
If this is a new set up,
1- verify your information with the IT person and confirm the SMTP does not require Authentication
2- On most of the newer machines you have a PING function built into the machine, go to the network tab then scroll to the last screen, the Ping function is found under the Details tab. Enter the SMTP exactly the way you did when it was entered above and choose confirm.
If ping was successful, then you know the machine has the ability to reach the server, confirm the from address was entered correctly, if yes confirm, Authentication is not required.
If ping was unsuccessful, confirm that name resolution is working , do this by pinging the computer name of any PC on the network. If unable to ping computer name confirm DNS address, do an ipconfig /all on a nearby PC and confirm settings. If they have a WINS server add it under the SMB settings this should not be necessary but I have seen instances where this solved the problem.
3- If the SMTP is outside of the local network, the router or domain controller may be preventing access to the internet. Confirm this by pinging any know internet address like
www.yahoo.com If unsuccessful to rule out the router set the machine for DHCP reboot and let the machine take an address from the router/dhcp server. Confirm all the other settings and test again. If successful then you must have the IT person assign an exception for the machine in the Router Firewall or assign an isolation for the machine by MAC Address.
4- If the above made no difference, confirm the Domain name is correctly entered, some machines have more than one place to enter this information. Often the IT person will give you the name of their Domain controller and not the actual domain name like yes we have a domain the name is mycompany, when you do an ipconfig all you will notice the actual domain is mycompany.local .
5- Once you are certain you are reaching the SMTP and not accessing it confirm Port number and Authentication requirements.
The above information should be enough to solve most Scan to email issues or at least point you in the right direction. If the SMTP requires authentication all of the above applies along with the Authentication credentials User Name and Password.**Knowledge is time consuming, exhausting and costly for a trained Tech.**
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