Service2 differs from counter

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  • V-P
    Senior Tech

    Site Contributor
    500+ Posts
    • Apr 2011
    • 679

    #1

    Service2 differs from counter

    I saw 2 copiers today whose SERVICE2 counter was showing 500, while the user counter "123 button-counter" was showing approx. 3000 copies.
    One was iR7086 and the other iR5570.

    How come the counter on SERVICE2 under (Counter/Total/Service2) is showing much less than counter that you see under (123) button ?

    Usually I refer to Service2 counter because large size: increase by 2; small size: increase by 1, so it gives me a Converted Total number of (copied or printed) A4/letter.

    I mean - it is obvious that counters are modified. I saw enough dirt on the machine to estimate at least 2-3 mill on each. But why the difference ?
  • charm5496
    Service Manager

    Site Contributor
    1,000+ Posts
    • Apr 2008
    • 2387

    #2
    we use the 102 meter to get an accurate reading for the long and short pages combined on a device.
    Accidents don't just happen. They must be carelessly planned.

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    • teckat
      Field Supervisor

      Site Contributor
      10,000+ Posts
      • Jan 2010
      • 16083

      #3
      u need a rocket scientist to understand all 400 counter options
      **Knowledge is time consuming, exhausting and costly for a trained Tech.**

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      • zoraldinho
        teacher-guide-expert-guru

        Site Contributor
        5,000+ Posts
        • Mar 2008
        • 5005

        #4
        Originally posted by teckat
        u need a rocket scientist to understand all 400 counter options
        I'm here.

        index.jpg
        If it ain't broke, don't fix it
        A picture is worth a thousand words

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