FAX Problem

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  • Alan Aya

    #1

    FAX Problem

    Hi all,
    Have this problem my assistant brought up to me on iRC3380 Fax, the complaint was after they received about 50 copies of fax, there was 3 to 4 copies with black patch without fax content. Why could be the problem? is it the Fax Board problem or the machine problem?
    My assistant told me that the customer could do copy & print without problem. Any advice would be appreciated.Below is the attachment of the Fax print out.

    Thank you
    Alan Aya
    FAX Problem.pdf
  • ciaran
    Technician
    • Mar 2011
    • 45

    #2
    this could possibly be a problem with the fax machine that is sending to your irc3380, rather than the irc3380 itself, try sending faxes to the irc3380 from a fax that you definitely know is working

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    • Alan Aya

      #3
      will try that.Thanks

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