[Misc] iR2022i - Email scanning problem

[merkuries]

Hi,

I have a weird problem with this machine.
I can scan email no problem, but as long as I change the resolution to 600X600 it will fail.
It's not because of the size.
Anybody been through this before?
Please help. Thanks so much.

[teckat]

imageRUNNER 2016 / 2016i / 2018 / 2018i / 2020 / 2020i / 2022 / 2022i / 2025i / 2030i


Color Network Scangear only supports 300 x 300 scanning on this device.

[merkuries]

I'm using push scan, not pull scan.
There is 600*600 option on the scan, so it should support, isn't it?

[teckat]

I'm using push scan, not pull scan.
There is 600*600 option on the scan, so it should support, isn't it?

B & W only at 600x600 dpi


• If you select the Color mode and select JPEG as the file format, you can select 100 x 100
dpi, 150 x 150 dpi, 200 x 100 dpi, or 300 x 300 dpi as the resolution.
• If you select the Color mode and select PDF (Compact) as the file format, 300 x 300 dpi
is available as the resolution.
• If you select the B&W mode, you can select TIFF or PDF as the file format, and
150 x 150 dpi, 200 x 100 dpi, 200 x 200 dpi, 200 x 400 dpi, 300 x 300 dpi, 400 x 400 dpi,
or 600 x 600 dpi as the resolution.

The maximum size of an image that you can send at a resolution of 600 x 600 dpi is 11" x 17". If the image exceeds this size, it may be cut off.
• If you send a long original at a resolution of 600 x 600 dpi, the periphery of the original image may be cut off slightly.

[merkuries]

Thank you so much for replying.
My machine has got no color scanning.
It's just that the machine cannot send 600X600 dpi, it will fail. I have tried using other email provider that is ok at other machine, and it will still fail at this machine.

[mrfixit51]

I believe you are mistaken, while the copier can only produce black and white copies it can scan in color, as listed in the Service Guide excerpt below:

electronically stores scanned hardcopy originals as color/black-and-white files. It allows users to send these files to one or multiple destinations in a single operation. Destinations can be e-mail addresses, Internet fax numbers, file servers, shared network folders, and device inboxes.

[teckat]

Are u sure your printer is an "I" version ??


what other machine model are u talking about ????

You don't even know that your machine can Color Send - & Color Scan !!!!!!!!!!!!!!!
imageRUNNER 2022i/2018i=Features>>>
Copy=Standard
Print=Standard (Canon UFR II LT/PCL)
Fax=Optional
Color Scanning=Standard
Color Send=Standard
Document Feeder=Standard
Duplex=Standard

see BROCHURE PDF=Canon-ir_2022i_2018i_brochure.pdf

[merkuries]

B & W only at 600x600 dpi


• If you select the Color mode and select JPEG as the file format, you can select 100 x 100
dpi, 150 x 150 dpi, 200 x 100 dpi, or 300 x 300 dpi as the resolution.
• If you select the Color mode and select PDF (Compact) as the file format, 300 x 300 dpi
is available as the resolution.
• If you select the B&W mode, you can select TIFF or PDF as the file format, and
150 x 150 dpi, 200 x 100 dpi, 200 x 200 dpi, 200 x 400 dpi, 300 x 300 dpi, 400 x 400 dpi,
or 600 x 600 dpi as the resolution.

The maximum size of an image that you can send at a resolution of 600 x 600 dpi is 11" x 17". If the image exceeds this size, it may be cut off.
• If you send a long original at a resolution of 600 x 600 dpi, the periphery of the original image may be cut off slightly.

The problem has been solved by this post. Apologies, I have mixed up my machine models.
It's just that customer insisted that previously the machine is able to scan Color in 600X600 dpi. Should have clarified my specs properly before I turn the whole world around. Thank you very much guys for the effort to help this newbie... Appreciate!!!

[teckat]

The problem has been solved by this post. Apologies, I have mixed up my machine models.
It's just that customer insisted that previously the machine is able to scan Color in 600X600 dpi. Should have clarified my specs properly before I turn the whole world around. Thank you very much guys for the effort to help this newbie... Appreciate!!!

It happens to all of us out there, thanks & good luck
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