c-1 help!

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  • cedarstreet
    Technician
    • Jun 2010
    • 44
    #1

    [Error Code] c-1 help!

    HELP!
    new error code that I can't find in my service manual - 197-0001 - looks to be related to DC control pcb - please tell my it isn't so - can't find the 0001 suffix -any help would be appreciated.
    Tags: appreciated, c-1, code, control, error, error code, help, manual, pcb, sea, service, service manual
    • teckat
      Field Supervisor

      Site Contributor
      10,000+ Posts
      • Jan 2010
      • 16083
      #2
      Originally posted by cedarstreet
      HELP!
      new error code that I can't find in my service manual - 197-0001 - looks to be related to DC control pcb - please tell my it isn't so - can't find the 0001 suffix -any help would be appreciated.
      E197
      0001-
      0004
      When a communication error occurs between the Fixing Feed PCB (Fixing Driver PCB, Feed Driver PCB) and the DC Controller PCB.

      U can try to remove and re-seat DC connectors

      before replacing DC PCB>>>>try and re-flash firmware-
      I have had success & other techs I know with re-flashing the C1       on a few occasions .


      see updated error pub. for C1>>TP09.pdf
      **Knowledge is time consuming, exhausting and costly for a trained Tech.**

        Comment

        • cedarstreet
          Technician
          • Jun 2010
          • 44
          #3
          thanks for the help - I checked and reseated the connectors of the board - no avail - then called for service - they started searching for faulty wires in the fuser area - finally found a wire rubbing under the fuser belt but no arcing - he "reformed" wire to clear belt and the error went away - just wanted to add this to your massive knowledge base.

            Comment

            • teckat
              Field Supervisor

              Site Contributor
              10,000+ Posts
              • Jan 2010
              • 16083
              #4
              Spy glass.jpg

              give that tech an ATTA' BOY
              **Knowledge is time consuming, exhausting and costly for a trained Tech.**

                Comment

                • cedarstreet
                  Technician
                  • Jun 2010
                  • 44
                  #5
                  One more update -About 100 clicks later the same error code came back - now the response is maybe the wire wasn't rubbing - maybe its a board or the harness - we'll get back to you - how do you retract the "atta boy"? Once more down machine in search of advice and help.

                    Comment

                    • teckat
                      Field Supervisor

                      Site Contributor
                      10,000+ Posts
                      • Jan 2010
                      • 16083
                      #6
                      Originally posted by cedarstreet
                      One more update -About 100 clicks later the same error code came back - now the response is maybe the wire wasn't rubbing - maybe its a board or the harness - we'll get back to you - how do you retract the "atta boy"? Once more down machine in search of advice and help.



                      Try and have the tech re-flash the Firmware/ if tech has it loaded on a USB stick / and if it is same ver. firmware on printer all u need to do is select Overwrite on screen

                      or from Laptop u just re-load in download mode
                      **Knowledge is time consuming, exhausting and costly for a trained Tech.**

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